[NGN] Service Restored: Disruption on NGN Collections through WEMA Bank

Incident Report for Flutterwave

Resolved

We are pleased to inform you that the disruption affecting NGN collections through WEMA Bank has been resolved, and normal service has been restored.

We apologize for the inconvenience experienced and appreciate your continued understanding.

Affected Services:
Affected Markets: Nigeria

Posted Sep 17, 2026 - 10:28 UTC

Identified

Dear Valued Merchant,

We are currently seeing a disruption affecting some NGN bank collection, which may prevent transactions from completing successfully. Our team is working with the affected service provider to restore normal service.

We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Nigeria

Posted Sep 17, 2026 - 06:50 UTC

This incident affected: Flutterwave Collections (Collections APIs).