[3rd Party Downtime] - Sterling Bank — "Pay with Bank" — NIGERIA
Update - Update: Still awaiting resolution from the bank.

We will post an update as soon as we learn.
Apr 15, 08:51 UTC
Investigating - We are aware of an issue currently affecting deposits via Sterling Bank account payment option.

Impact: All deposit attempts via Sterling Bank will return response: "Could not retrieve account details".

Status: Issue has been escalated to the bank for resolve. We do not have an ETA just yet but we will post another update as soon as we learn.
Apr 14, 14:05 UTC
[3rd Party Downtime] - Pay with Paypal
Investigating - Payment attempts via Paypal are currently returning response: "Payment Failed. Try again with PayPal."

We do not have an estimated time to resolve.

We are investigating and will give feedback as soon as we learn more.

We apologise for any inconvenience.
Apr 3, 18:47 UTC
[3rd Party Downtime] - Collection via Zenith Bank "Pay With Bank" — NIGERIA
Investigating - We are aware of an issue with the Zenith bank account payment option. Some customers might see the below error after submitting valid information (mandate) to complete payment.

"User not registered / mandate does not exist."

However, a few transactions are processing successfully. We are working with the bank to resolve this.

Transactions on other payment methods are processing fine.

We apologise for any inconvenience and will post another update as soon as we learn.
Mar 23, 04:56 UTC
[3rd Party Downtime] - Collection via GT Bank "Pay With Bank" — NIGERIA
Identified - We are aware of an issue with the GTBank account payment option. Customers will get the below error on redirect to GTBank “GTPay” page to complete payment.

"Dear Customer, We are sorry we cannot continue with the transaction due to the following reason: Error code: G100."

We are working with the bank to resolve this.

Transactions on other payment methods are processing fine. We apologise for any inconvenience and will post another update as soon as we learn.
Feb 23, 07:49 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Flutterwave API ? Operational
Flutterwave Checkout ? Operational
Virtual Cards Operational
Dashboard Operational
Collections Operational
Payouts Operational
Settlements Operational
Point of Sale - POS Operational
Virtual Account Numbers Operational
Bill Payments Operational
Airtime Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[FCMB] Nigeria - Scheduled Maintenance - 21 Apr Apr 21, 00:00-02:00 UTC
Please be informed that FCMB will be carrying out scheduled system maintenance on its NIP systems.

Impact: NIP services will not be available during this period.
Posted on Apr 19, 20:16 UTC
Scheduled Maintenance on Bank Payout – KENYA Apr 21, 04:00-05:00 UTC
Our service partner has notified us of planned maintenance activity scheduled to take place on the 21st April, 2021.

Payout to Kenya Bank Accounts will be unavailable during the maintenance window.
Posted on Apr 19, 20:37 UTC
Past Incidents
Apr 20, 2021
Scheduled Maintenance on AirtelTigo Money – GHANA – 20 Apr 2021
Completed - The scheduled maintenance has been completed.
Apr 20, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 23:00 UTC
Scheduled - AirtelTigo Ghana has notified us of planned maintenance activity scheduled to take place on the 20th of April, 2021

AirtelTigo Ghana services (collection and Payouts) will not be available during the maintenance window .

However, please be informed that the following mobile money payment methods in Ghana will be available during the maintenance window:

MTN Mobile money
Vodafone Cash
Apr 14, 08:20 UTC
Apr 19, 2021
[3rd Party Downtime] - MTN Payout - UGANDA
Resolved - This incident has been resolved.
Apr 19, 10:00 UTC
Investigating - We are experiencing transaction failures on MTN Uganda at this time due to timeout on the partner. We have escalated this incident and await resolution updates.

We will provide further update in: 1 hour
Apr 19, 07:55 UTC
Apr 18, 2021

No incidents reported.

Apr 17, 2021
[NIBSS Post Recovery Notification] - NIP Transactions Failed Intermittently- Nigeria
Resolved - Please be informed that there was a challenge experienced which has been resolved.

NIP transactions failed intermittently due to a technical glitch and have been resolved

Start Time: 17th April, 2021. 8:50 hrs WAT
Stop Time: 17th April, 2021 9:40 hrs WAT
Apr 17, 08:00 UTC
[UBA] Nigeria - Scheduled Maintenance - 17 Apr
Completed - The scheduled maintenance has been completed.
Apr 17, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 00:03 UTC
Scheduled - Please be informed that UBA will be carrying out scheduled system maintenance on its infrastructure.

Impact: NIP and NAPS services will not be available during this period.
Apr 16, 17:38 UTC
Apr 16, 2021
Scheduled Maintenance on AirtelTigo Money – GHANA – 16 Apr 2021
Completed - The scheduled maintenance has been completed.
Apr 16, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 23:00 UTC
Scheduled - AirtelTigo Ghana has notified us of planned maintenance activity scheduled to take place on the 16th of April, 2021

AirtelTigo Ghana services (collection and Payouts) will not be available during the maintenance window .

However, please be informed that the following mobile money payment methods in Ghana will be available during the maintenance window:

MTN Mobile money
Vodafone Cash
Apr 14, 08:17 UTC
[FCMB] Nigeria - Scheduled Maintenance - 16 Apr
Completed - The scheduled maintenance has been completed.
Apr 16, 03:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 00:01 UTC
Scheduled - Please be informed that FCMB will be carrying out scheduled system maintenance on its NIP infrastructure.

Impact: NIP services will not be available during this period.
Apr 15, 15:56 UTC
Apr 15, 2021

Unresolved incident: [3rd Party Downtime] - Sterling Bank — "Pay with Bank" — NIGERIA.

Apr 14, 2021
[3rd Party Downtime] - Ghana, Uganda, Tanzania, and Rwanda Bank Payouts
Resolved - This incident has been resolved.
Apr 14, 20:04 UTC
Update - We are continuing to investigate this issue.
Apr 14, 20:04 UTC
Investigating - We have been notified of an issue on our partner's end that is causing a delay in processing GHS, TZS, UGX, RWF bank payouts.

Resolution with our partner is in progress and we will provide more updates as soon as we learn.

Impact: There would be a delay in receiving value by the recipients.
Apr 14, 11:09 UTC
[FCMB] - Scheduled Maintenance - 14 Apr
Completed - The scheduled maintenance has been completed.
Apr 14, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 00:02 UTC
Scheduled - Please be informed that FCMB will be carrying out scheduled system maintenance on its NIP infrastructure.

Impact: NIP services will not be available during this period.
Apr 13, 16:32 UTC
Apr 13, 2021
[Fidelity Bank] Nigeria - No response to transfer requests
Resolved - This incident has been resolved.
Apr 13, 10:45 UTC
Investigating - NIP transactions initiated to Fidelity bank are failing.

Challenge: No response to transaction requests.

Fidelity Bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Apr 13, 07:22 UTC
Scheduled Maintenance on AirtelTigo Money – GHANA – 13 Apr 2021
Completed - The scheduled maintenance has been completed.
Apr 13, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 23:00 UTC
Scheduled - AirtelTigo Ghana has notified us of planned maintenance activity scheduled to take place on the 8th of April, 2021

AirtelTigo Ghana services (collection and Payouts) will not be available during the maintenance window .

However, please be informed that the following mobile money payment methods in Ghana will be available during the maintenance window:

MTN Mobile money
Vodafone Cash
Apr 7, 16:48 UTC
Apr 12, 2021
[Access Bank] Nigeria - No response to transfer requests
Resolved - This incident has been resolved.
Apr 12, 15:36 UTC
Investigating - NIP transactions to Access bank are failing.

Challenge: No response to transaction requests.

Access Bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Apr 10, 11:21 UTC
[3rd Party Downtime] - Intermittent timeout on NGN Payout
Resolved - This incident has been resolved.
Apr 12, 09:04 UTC
Investigating - We are currently experiencing a timeout on our provider’s end for NIP payouts.

This has been escalated to the provider and they have communicated that service will be restored soon.
Apr 12, 08:24 UTC
[Stanbic IBTC] Nigeria - Late response to transfer requests
Resolved - This incident has been resolved.
Apr 12, 07:00 UTC
Investigating - NIP transactions to Stanbic bank are failing.

Challenge: No response to transaction requests.

Stanbic Bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Apr 11, 20:20 UTC
Apr 11, 2021
[Access Bank] Nigeria - Scheduled Maintenance - 11 Apr
Completed - The scheduled maintenance has been completed.
Apr 11, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 00:04 UTC
Scheduled - Please be informed that Access Bank will be carrying out a scheduled routine maintenance on its system.

Impact: Access Bank's card services will be unavailable during this period.

Thank you.
Apr 10, 20:00 UTC
[GT Bank] Nigeria - Scheduled Maintenance - 11 Apr
Completed - The scheduled maintenance has been completed.
Apr 11, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 01:00 UTC
Scheduled - Please be informed that Guaranty Trust Bank will be carrying out a scheduled system maintenance on its infrastructure.

Impact: NIP and POS services will not be available during this period.
Apr 9, 18:24 UTC
[Union Bank] Nigeria - Scheduled Maintenance - 11 Apr
Completed - The scheduled maintenance has been completed.
Apr 11, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 01:00 UTC
Scheduled - Please be informed that Union Bank will be carrying out a scheduled system maintenance on a component of its infrastructure.

Impact: NIP and POS services will not be available during this period.
Apr 10, 10:33 UTC
Apr 10, 2021
[First Bank] Nigeria - "Invalid Account" to some transfer requests
Resolved - This incident has been resolved.
Apr 10, 19:57 UTC
Investigating - Failure of transactions routed to First Bank

Challenge: Response-07 (Invalid Account) to some transaction requests.

First Bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Apr 10, 15:13 UTC
Apr 9, 2021
[Unity Bank] Nigeria - No response to transfer requests
Resolved - This incident has been resolved.
Apr 9, 15:00 UTC
Identified - NIP transactions to Unity bank are failing.

Challenge: No response to transaction requests.

Unity Bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Apr 9, 09:30 UTC
Apr 8, 2021
[Access Bank] Nigeria - Scheduled Maintenance - 08 Apr
Completed - The scheduled maintenance has been completed.
Apr 8, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 22:00 UTC
Scheduled - Please be informed that Access Bank will be carrying out a scheduled system maintenance

Impact: There will be downtime on card transactions routed through Interswitch within this period
Apr 7, 08:12 UTC
Inter-Bank Transfers (Nigeria)
Resolved - This incident has been resolved.
Apr 8, 10:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 09:35 UTC
Investigating - We would like to sincerely apologise for any delay you may have experienced in sending inter-bank transfers.

Inter-Bank transfers are processing a bit slower than expected due to an issue with our service partner, thereby causing delays in processing all money transfers across Nigerian banks.

We regret the inconvenience it is causing you and will provide another update in 3 hours.
Apr 8, 09:00 UTC
Scheduled Maintenance on AirtelTigo Money – GHANA – 08 Apr 2021
Completed - The scheduled maintenance has been completed.
Apr 8, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 23:00 UTC
Scheduled - AirtelTigo Ghana has notified us of planned maintenance activity scheduled to take place on the 8th of April, 2021

AirtelTigo Ghana services (collection and Payouts) will not be available during the maintenance window .

However, please be informed that the following mobile money payment methods in Ghana will be available during the maintenance window:

MTN Mobile money
Vodafone Cash
Apr 7, 16:48 UTC
Apr 7, 2021
[3rd Party Downtime] – Verve / Mastercard PIN – NIGERIA
Resolved - This incident has been resolved.
Apr 7, 17:38 UTC
Investigating - We are aware that customers may be experiencing difficulties with some of their transactions due to a service issue on our payment partner.

Start time: April 7th 2021, 15:15 hrs WAT

Scope: Transactions may decline with failure response.
ETR: 1 hour

Resolution is underway. We will post further updates as soon as received.
Apr 7, 16:45 UTC
Apr 6, 2021

No incidents reported.

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