[XOF] Service Alert: Disruption on XOF Mobile Money Collections through InTouch
Update - We are now seeing transactions process successfully. The service has shown signs of recovery, and our team continues to monitor the situation closely to ensure stability.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Burkina Faso
Sep 19, 2026 - 13:16 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a disruption affecting some XOF Mobile Money collections through InTouch, which may prevent transactions from completing successfully. Our team is actively working with the affected service provider to restore normal service. Further updates will be shared as progress is made.

We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Burkina Faso
Sep 17, 2026 - 17:29 UTC
[GHS] Service Alert: Disruption Affecting GHS Account Generation
Identified - Dear Valued Merchant,

We are currently experiencing a disruption affecting some GHS account generation through FirstBank. This is impacting both dynamic and static account generation. Our teams are actively investigating the issue and working to restore normal service, with further updates to follow.

We apologize for the inconvenience and appreciate your patience and understanding.

Affected Services:
Affected Markets: Ghana
Sep 19, 2026 - 10:41 UTC
[Ghana] Service Alert: Incoming Payments Delays
Update - Please note that transactions are currently being routed through alternative channels, and the impact has been mitigated.
Aug 20, 2026 - 13:51 UTC
Identified - Dear Valued Merchant,

Due to a disruption affecting our payment partner in Ghana, some payments sent to customers are taking longer than expected to be received.

Our team is working closely with them to resolve the issue and restore normal service. We will keep you informed as we receive further updates.

We're sorry for the inconvenience and thank you for your continued understanding.

Affected Services:
Affected Markets: Ghana
Jul 16, 2026 - 15:58 UTC
[Kenya] Service Alert: KES Payment Disruption
Identified - Dear Valued Merchant,

We are currently experiencing a disruption affecting KES payment processing. As a result, some customers may be unable to receive KES payments at this time.

Please note that some transactions continue to process normally.

We are actively working with the affected service provider to restore normal service as quickly as possible and will share further updates as they become available.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Kenya
Jul 15, 2026 - 12:11 UTC
[Ivory Coast] Service Alert: Mobile Money Collection Issues
Identified - Dear Valued Merchant,

We are aware of an issue impacting mobile money collection in Ivory Coast. This is due to a disruption with an external partner. We are investigating the matter and working with them on a quick solution. We apologize for any inconvenience.

Affected Services:
Affected Markets: Cote D'ivoire
May 14, 2026 - 06:20 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Flutterwave Website Operational
Flutterwave for Business Operational
Flutterwave Sign-up Operational
Flutterwave API Operational
Dashboard Operational
Virtual Cards Operational
Settlements Operational
Chargebacks Operational
Bill Payments (Airtime) Operational
Bill Payments (Cable TV) Operational
Flutterwave Collections Partial Outage
Checkout JS Operational
Collections APIs Partial Outage
Virtual Account Numbers Operational
USSD Collections Operational
Flutterwave Payouts Operational
Payouts APIs Operational
Flutterwave Store Operational
Merchant Stores Operational
Flutterwave Offline Operational
Point of Sale - POS Operational
Agency App Operational
Remittance Products Operational
SendApp Operational
Swap Operational
Tuition Operational
Shared Services Operational
Bank Verification Number (BVN) Operational
OTP Services Operational
SMS service Operational
Servman Operational
Integration Tester Operational
Flutterwave Infrastructure Operational
Windows Server Group Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance: Interswitch (NGN) | 19th–20th September 2026 Sep 19, 2026 21:00 - Sep 20, 2026 06:00 UTC

Update - .
Sep 19, 2026 - 21:00 UTC
Scheduled - Please be informed of scheduled maintenance on Interswitch from Saturday, 19th September 2026, at 09:00 PM UTC to Sunday, 20th September 2026, at 06:00 AM UTC.

During this period, you may experience temporary disruptions when processing NGN transactions on card.

We apologise for any inconvenience this may cause and appreciate your patience and understanding.
Sep 16, 2026 - 12:59 UTC

Planned Maintenance – MTN Uganda Mobile Money Services Sep 19, 2026 21:00 - Sep 20, 2026 04:00 UTC

Please be informed of a planned maintenance on MTN Uganda Mobile Money services from Saturday, 19th September 2026 at 8:00 PM UTC to Sunday, 20th September 2026 at 3:00 AM UTC.

During this period, you may experience temporary disruptions affecting mobile money transactions in Uganda. We recommend planning accordingly during the maintenance window.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Posted on Sep 18, 2026 - 15:24 UTC

Planned Maintenance: WorldPay Gateway Intermittent Disruptions Sep 21, 2026 21:00 - Sep 23, 2026 14:00 UTC

Please be informed of an upcoming scheduled maintenance on the WorldPay gateway:

Start: Monday, September 21, 2026 – 9:00 PM UTC
End: Wednesday, September 23, 2026 – 2:00 PM UTC

Impact on Your Business
Some card transactions may experience intermittent timeouts, delays, or temporary processing failures during this window.

We apologize for any inconvenience this may cause to your business operations.
Posted on Sep 18, 2026 - 12:19 UTC

[Scheduled Maintenance Notice] Network Security Maintenance – Tuesday, September 22, 2026 Sep 22, 2026 22:00-23:30 UTC

At Flutterwave, we are committed to maintaining a secure, reliable, and seamless payment experience.

We will be conducting scheduled network security maintenance on Tuesday, September 22, 2026, from 10:00 PM to 11:30 PM UTC. No service disruption or downtime is expected, and payments and other services should continue to operate normally.

No action is required from you. We will closely monitor our systems throughout the maintenance window.

Thank you for your continued partnership and understanding.
Posted on Sep 18, 2026 - 20:24 UTC

[Scheduled Maintenance Notice] Platform Security Update — Wednesday, September 23, 2026 Sep 23, 2026 21:30-23:00 UTC

Flutterwave will be carrying out essential platform security and infrastructure maintenance on Wednesday, September 23, 2026, from 09:30 PM to 11:00 PM UTC. The maintenance is expected to last 1 hour 30 minutes.

During this window, you may experience brief intermittent disruptions, including payment timeouts or delays, temporary F4B dashboard access issues, API connection drops, and delayed webhook deliveries. Bulk transfers, payouts, and automated settlement activities may also be delayed, so we recommend scheduling them outside the maintenance window.

No action is required on your integration, and services are expected to return to normal immediately after the maintenance is completed.

Thank you for your patience and continued partnership.
Posted on Sep 18, 2026 - 15:05 UTC

Scheduled Maintenance Notice – EUR SEPA Instant Services Sep 26, 2026 01:00-04:00 UTC

Please be advised that our partner and service provider, Clear Junction, will be carrying out essential maintenance that may temporarily affect SEPA Instant transactions on Saturday, September 26, 2026, from 01:00 AM to 04:00 AM UTC.

During this period:

Customers may be unable to receive funds through SEPA Instant, as incoming transactions will not be registered during the maintenance window. Customers may also experience delays when making transfers. Transactions initiated during the maintenance window will be registered but processed only after the maintenance is completed.

Normal processing is expected to resume once the maintenance window ends.

We apologize for any inconvenience this may cause your customers and appreciate your patience and understanding while this essential maintenance is carried out.
Posted on Sep 16, 2026 - 17:43 UTC

Sep 19, 2026

Unresolved incidents: [GHS] Service Alert: Disruption Affecting GHS Account Generation, [XOF] Service Alert: Disruption on XOF Mobile Money Collections through InTouch.

Sep 18, 2026

[GHS] Service Restored: Mobile Money Payments
Resolved - We are pleased to inform you that the disruption affecting GHS Mobile Money payments through Nsano has been resolved, and normal service has been restored.

We apologize for the inconvenience experienced and appreciate your continued understanding.

Affected Services:
Affected Markets: Ghana
Sep 18, 20:42 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a disruption affecting GHS Mobile Money payments through Nsano, which may prevent some transactions from completing successfully. Our team is actively working with the affected service provider to restore normal service, and further updates will be shared as progress is made.

We apologize for the inconvenience and thank you for your patience and understanding.

Affected Services:
Affected Markets: Ghana
Sep 18, 20:05 UTC
[XOF] Service Alert: Disruption on XOF Mobile Money Collections through Orange
Resolved - We are pleased to inform you that the disruption affecting some XOF Mobile Money collections through Orange in Senegal has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Senegal
Sep 18, 20:29 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a disruption affecting some XOF Mobile Money collections through InTouch in Senegal, which may prevent transactions from completing successfully. Our team is actively working with the affected service provider to restore normal service. Further updates will be shared as progress is made.

We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Senegal
Sep 18, 08:09 UTC
[NGN] Service Restored: Disruption on USSD NGN Collections through CoralPay
Resolved - We are pleased to inform you that the disruption affecting USSD NGN collections through CoralPay has been resolved, and normal service has been restored.

We apologize for the inconvenience experienced and appreciate your continued understanding.

Affected Services:
Affected Markets: Nigeria
Sep 18, 09:39 UTC
Identified - Dear Valued Merchant,

We are currently seeing a disruption affecting some USSD transactions through CoralPay, which may prevent transactions from completing successfully. Our teams are actively working with the affected service provider to restore normal service, with further updates to follow.

We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Nigeria
Sep 18, 06:45 UTC
[NGN] Service Restored: Card Transactions
Resolved - Dear Valued Merchant,

You may have experienced disruptions affecting NGN card transactions through Interswitch earlier. The issue has since been resolved, and normal card transaction processing has been restored.

We apologize for the inconvenience experienced and appreciate your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Sep 18, 06:54 UTC
[EGP] Service Restored: Disruption on EGP Collections through FawryPay
Resolved - Dear Valued Merchant,

You may have experienced disruptions affecting transactions through FawryPay earlier. We are pleased to confirm that the issue has been resolved and normal service has been restored, with transactions now processing as expected.

We apologize for the inconvenience experienced and appreciate your continued patience and understanding.

Affected Services:
Affected Markets: West Africa
Sep 18, 06:50 UTC
[XOF] Service Restored: Disruption on XOF Collections through InTouch Senegal
Resolved - We are pleased to inform you that the disruption affecting XOF collections through InTouch in Senegal has been resolved, and normal service has been restored.

We apologize for the inconvenience experienced and appreciate your continued understanding.

Affected Services:
Affected Markets: Senegal
Sep 18, 06:42 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a disruption affecting some XOF Mobile Money collections through InTouch, which may prevent transactions from completing successfully. Our team is actively working with the affected service provider to restore normal service. Further updates will be shared as progress is made.

We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Senegal
Sep 17, 17:26 UTC

Sep 17, 2026

Scheduled Maintenance Notice: Temporary Interruption to USSD Payments
Completed - Please note that the scheduled maintenance on our USSD payment infrastructure could not be completed at this time. The exercise has been rescheduled, and we will communicate the new date and time. Thank you for your patience and understanding.
Sep 17, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 21:00 UTC
Scheduled - To ensure the continued security and reliability of our payment services, Flutterwave will be performing routine scheduled maintenance on our USSD payment infrastructure.

Maintenance Details:

Date: Thursday, September 17, 2026
Time Window: 09:00 PM – 10:00 PM UTC


What You Need to Know:

USSD Payments: Customers using Pay with USSD (NGN) may experience intermittent delays or temporary transaction failures during this 1-hour window.
No Action Required: No changes are required on your website, app, or API integration.


If any of your customers encounter an issue during this period, please advise them to complete their purchase using an alternative payment method (such as Card or Bank Transfer) or retry after 10:00 PM UTC.

Thank you for your patience as we work to keep our systems secure and robust.
Sep 15, 18:34 UTC
Service Restored: Payouts and Stablecoin Onboarding
Resolved - We are pleased to inform you that the disruption affecting F4B payout processing and stablecoin onboarding has been resolved, and normal service has been restored.

We apologize for the inconvenience experienced and appreciate your continued

Affected Services:
Affected Markets: Global
Sep 17, 16:03 UTC
Update - Please note that payout transactions are processing successfully, but some may experience delays. Our team is actively working to restore normal processing times.

We appreciate your patience and understanding.
Sep 17, 09:32 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a disruption affecting F4B payout processing and stablecoin onboarding, which may prevent some transactions and onboarding activities from completing successfully. Our teams are actively investigating the affected services and working to restore normal service. Further updates will be shared as progress is made.

We apologize for the inconvenience and thank you for your patience and understanding.

Affected Services:
Affected Markets: Global
Sep 17, 09:03 UTC
[NGN] Service Restored: Disruption on NGN Collections through WEMA Bank
Resolved - We are pleased to inform you that the disruption affecting NGN collections through WEMA Bank has been resolved, and normal service has been restored.

We apologize for the inconvenience experienced and appreciate your continued understanding.

Affected Services:
Affected Markets: Nigeria
Sep 17, 10:28 UTC
Identified - Dear Valued Merchant,

We are currently seeing a disruption affecting some NGN bank collection, which may prevent transactions from completing successfully. Our team is working with the affected service provider to restore normal service.

We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Nigeria
Sep 17, 06:50 UTC
[NGN] Service Restored: Card Payment Disruption
Resolved - Dear Valued Merchant,

You may have experienced difficulties processing some card payments earlier due to a disruption affecting our card payment service through Interswitch, which resulted in a higher-than-usual number of failed transactions. The issue has since been resolved, and normal service has been restored.

We apologize for the inconvenience experienced and appreciate your continued patience and understanding.

Affected Services:
Affected Markets: Nigeria
Sep 17, 07:07 UTC
Scheduled Maintenance on Mobile Money Ghana
Completed - The scheduled maintenance has been completed.
Sep 17, 01:00 UTC
Scheduled - Please be informed of a maintenance activity on Nsano Ghana scheduled as follows:

Start: Wednesday, September 16th 2026, 11:00 PM UTC
End: Thursday, September 17th 2026, 01:00 AM UTC
Duration: 2 hours

During this period, Mobile Money services will be temporarily unavailable. We apologize for any inconvenience this may cause. Thank you for your understanding.
Sep 15, 19:55 UTC

Sep 16, 2026

Scheduled System Maintenance on Jambopay KES
Completed - The scheduled maintenance has been completed.
Sep 16, 21:10 UTC
Scheduled - Please be informed of a system maintenance activity on Jambopay KES and scheduled as follows:

Start: Wednesday, September 16th 2026, 09:00 PM UTC
End:  Wednesday, September 16th 2026, 09:10 PM UTC

During this time, all Jambopay services, including both online and offline transactions, will be temporarily unavailable. We will notify you once the maintenance is completed and system stability is restored.

We apologise for any inconvenience this may cause. Thank you for your understanding.
Sep 16, 19:59 UTC
[Cameroon] Service Restored: Orange Money disruption affecting payments
Resolved - We are pleased to inform you that the issue with Orange Cameroon has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Sep 16, 12:16 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a disruption affecting payments to and from customers using Orange Money Cameroon. Some merchants may experience failed or delayed transactions.

We are working with Orange Money Cameroon to resolve the issue and restore normal service. Further updates will be shared as more information becomes available.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Sep 14, 10:53 UTC
[XOF] Service Restored: Customer Payments Affected
Resolved - We are pleased to inform you that the issue with OrangeMoney Burkina Faso has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Burkina Faso
Sep 16, 11:34 UTC
Identified - Dear Valued Merchant,

An ongoing disruption affecting InTouch Orange Burkina Faso may cause difficulties when processing XOF customer payments. Our team is investigating the issue and will provide further updates as more information becomes available. We sincerely apologize for the disruption and appreciate your patience.

Affected Services:
Affected Markets: Burkina Faso
Sep 15, 11:37 UTC
[ZAR] Service Restored: Capitec Payments Experiencing Timeouts
Resolved - We are pleased to inform you that the issue with capitec has been successfully. Thank you for your patience and understanding.

Affected Services:
Affected Markets: South Africa
Sep 16, 11:28 UTC
Identified - Dear Valued Merchant,

Payments through Capitec in South Africa are currently experiencing timeouts, which may prevent some transactions from being completed successfully. We are working with the provider to resolve the disruption and restore normal service. Further updates will be shared as progress is made.

We apologize for the inconvenience and appreciate your patience and understanding.

Affected Services:
Affected Markets: South Africa
Sep 16, 08:17 UTC
[ZAR] Service Restored: Flash Voucher Payments
Resolved - Dear Valued Merchant,

You may have experienced difficulties processing Flash Voucher payments in South Africa earlier due to a service disruption affecting the payment service. The issue has since been resolved, and normal service has been restored.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Affected Services:
Affected Markets: South Africa
Sep 16, 08:14 UTC
Scheduled Maintenance on MTN Mobile Money Ghana
Completed - The scheduled maintenance has been completed.
Sep 16, 04:00 UTC
Update - Maintenance has commenced.
Sep 15, 23:00 UTC
Scheduled - Please be informed of a maintenance activity on MTN Ghana scheduled as follows:

Start: Tuesday, September 15th 2026, 11:00 PM UTC
End: Wednesday, September 16th 2026, 04:00 AM UTC
Duration: 5 hours

During this period, MTN Mobile Money services will be temporarily unavailable. We apologize for any inconvenience this may cause. Thank you for your understanding.
Sep 15, 23:00 UTC

Sep 15, 2026

GHS - Bank Transfer Notification Delays
Resolved - We are pleased to inform you that the notification delays affecting some GHS bank transactions have now been resolved. Normal service has been restored, and transactions should process and reflect as expected.

We sincerely apologize for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: Ghana
Sep 15, 17:07 UTC
Identified - Dear Valued Merchant,

A disruption affecting some GHS bank transfers is currently causing delays in transaction notifications, the affected service provider is actively working to restore normal processing.

We apologize for the inconvenience and appreciate your patience while this is being resolved.

Affected Services:
Affected Markets: Ghana
Sep 15, 16:52 UTC

Sep 14, 2026

[Ghana] Service Restored: Mobile Money Transaction Delays
Resolved - We are pleased to inform you that the issue affecting collections and payouts on Mobile Money Ghana has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ghana
Sep 14, 16:26 UTC
Identified - Dear Valued Merchant,

We are currently experiencing a service disruption affecting collections and payouts on the Mobile Money Ghana rail, with transactions remaining in pending status. The provider has been engaged and is actively working to restore normal service. Further updates will be shared as more information becomes available.

We apologize for the inconvenience and appreciate your patience and understanding.

Affected Services:
Affected Markets: Ghana
Sep 14, 15:58 UTC
Service Alert: System Email Delivery Disruption
Resolved - We are pleased to inform you that the disruption affecting the delivery of email notifications across the F4B, and Send platforms has been successfully resolved.

Our engineering team will continue monitoring the service closely to ensure continued stability. Thank you for your patience and support.
Sep 14, 11:33 UTC
Investigating - Dear Valued Merchant,

We are currently experiencing a disruption affecting the delivery of email notifications across the F4B, and Send platforms. This may result in certain emails being delayed or not reaching their intended recipients.

Core transaction-related processes remain available. We are working to restore normal email delivery and appreciate your patience while this is resolved.
Sep 14, 10:50 UTC
Scheduled Maintenance on Mobile Money Uganda
Completed - The scheduled maintenance has been completed.
Sep 14, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 22:00 UTC
Scheduled - Dear Valued Merchant,

We would like to inform you of a scheduled maintenance on our Mobile Money rail in Uganda that will affect your ability to collect or disburse funds through this channel.

Maintenance Window:
Start: Monday, 14th September 2026 at 01:00 AM EAT
End: Monday, 14th September 2026 at 05:00 AM EAT
Duration: 4 hours

We apologize for any inconvenience this maintenance may cause you.

Rest assured, we will notify you promptly once services are fully restored.

Thank you for your continued trust and partnership.
Sep 11, 18:12 UTC

Sep 13, 2026

Sep 12, 2026

No incidents reported.

Sep 11, 2026

[RESTORED] Service Alert: Issue with Send Login and NGN Card Collection
Resolved - Dear Valued Merchant,

We are writing to inform you the service disruptions affecting Send Mobile Login and NGN Card Collections have been fully resolved.

Customers can now log in to the Send mobile app and process card collections without any interruption.

We sincerely apologize for the inconvenience caused.

Thank you for your patience and continued understanding.
Sep 11, 17:46 UTC
[EGYPT] Service Alert: Service Disruption on Collections Restored
Resolved - Dear Valued Merchants,

We experienced a service disruption with collections and bills payment on our Egypt rail.

Services have been fully restored and all collections are now processing as expected.

We sincerely apologize for the inconvenience caused.

Thank you for your patience and continued trust.
Sep 11, 06:41 UTC

Sep 10, 2026

Scheduled Maintenance - Service Update & Potential Interruption
Completed - The scheduled maintenance has been completed.
Sep 10, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 21:00 UTC
Scheduled - Dear Valued Merchant,

To improve system performance and platform security, we will be performing a scheduled system upgrade

Maintenance Schedule

Date: Thursday, September 10, 2026
Time Window: 10:00 PM – 11:00 PM (WAT)
Expected Service Interruption: Approximately 20 minutes within this window


During the estimated 20-minute downtime window, you may experience intermittent service interruptions across the following areas:

1. Flutterwave for Business (F4B) Dashboard
Login & Access: You will be temporarily unable to log in to the dashboard, manage sub-accounts, reset passwords, or perform profile/KYC verifications.
Reporting & Balance Checks: Access to real-time transaction reports, analytics, and wallet balance views may be temporarily unavailable.

2. Collections & Payment Checkout
Payment Processing: Card checkout and some payment methods requiring session authentication may experience temporary failures or delays.
Mobile Money: Certain regional Mobile Money payment collections may be intermittently delayed.

3. Transfers & Payouts
Payout Processing: Both manual dashboard payouts and automated bulk transfers/payouts across local bank rails and Mobile Money channels may be delayed or fail during this window.

4. APIs, Webhooks & Integrations
API Requests: Custom API calls and webhooks requiring authentication tokens may return temporary errors (401 Unauthorized or 503 Service Unavailable).

Recommended Actions
Plan Ahead: Please schedule any critical batch payouts, mass settlements, or major end-of-day reconciliations outside the maintenance window.

We will share a status update as soon as the maintenance is concluded.
Thank you for your patience and partnership as we continuously work to enhance our systems to serve you better.
Sep 10, 08:31 UTC
[KENYA] Service Alert: Service Disruption on KES Payout
Resolved - We are pleased to inform you this issue has been resolved
Thank you for your patience and understanding
Sep 10, 13:23 UTC
Identified - Dear Valued Merchant,
We are currently experiencing a disruption on our KES rail, which is affecting merchants initiating payouts.
Our team is working on an urgent resolution with the partner provider, and will keep you updated.
We apologize for the inconvenience.

Affected Services:
Affected Markets: Kenya
Sep 10, 10:44 UTC
[Global] Service Alert: Processing Delay on USD Card Payouts
Resolved - We are please to inform you this issue has been resolved
Thank you for your patience and understanding
Sep 10, 12:09 UTC
Investigating - Dear Valued Merchant,

Please be advised that we are currently experiencing delays with USD Card Transfers and Payouts,
Our team is working to resolve this with the partner provider, and will keep you updated.
We apologize for the inconvenience.
Sep 10, 12:06 UTC

Sep 9, 2026

[RESOLVED] Service Alert: MTN Rwanda (Collections & Payouts)
Resolved - Dear Valued Merchants,

Please be informed we experienced a brief service disruption on MTN Rwanda which impacted Collections and Payouts, this has been fully resolved.

We sincerely apologize for any inconvenience caused and appreciate your patience and understanding.

Affected Services:
Affected Markets: Rwanda
Sep 9, 09:50 UTC
[Restored] Service Alert: Ghana Collections
Resolved - Dear Valued Merchants,
We had an issue on September 8, 2026, that impacted collections in Ghana through Nsano. This issue has now been fully resolved, and all related services are back to normal operations.
Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ghana
Sep 9, 07:48 UTC

Sep 8, 2026

[Zambia] Service Restored: Mobile Money Collections & Payouts
Resolved - Dear Valued Merchants,

The service disruption affecting Mobile Money collections and payouts in Zambia has been fully resolved.

We sincerely apologize for any inconvenience caused and appreciate your patience and understanding.

Affected Services:
Affected Markets: Zambia
Sep 8, 12:48 UTC
Identified - Dear Valued Merchants,

We are currently experiencing a service disruption affecting Mobile Money collections and payouts in Zambia.

During this period, transactions initiated through this rail may experience delays or failures. Our engineering team is actively investigating the issue and working closely with the provider to restore full service.

We will provide further updates as more information becomes available. We sincerely apologize for any inconvenience caused.

Affected Services:
Affected Markets: Zambia
Sep 8, 12:04 UTC
[Rwanda] Service Restored: Service disruption affecting Mobile Money
Resolved - Dear Valued Merchant,

Please be informed that we experienced a temporary service disruption on MTN Rwanda, which impacted collections and payouts on the rail.

This has been successfully resolved and all services on rail are processing normally.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Affected Services:
Affected Markets: Rwanda
Sep 8, 07:13 UTC

Sep 7, 2026

[Service Restored]: Zambia Mobile Money Collections & Payouts
Resolved - Dear Valued Merchant,

We experienced a service downtime on the Zynle Zambia rail affecting Mobile Money collections and payouts. The issue has now been fully resolved, and all services are back to normal processing.
We apologize for any inconvenience caused.
Thank you for choosing Flutterwave



Affected Services:
Affected Markets: Zambia
Sep 7, 07:47 UTC

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

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