Investigating - We are aware that MTN and Airtel subscribers are not receiving service OTPs via SMS required to complete activities requiring the same. E.g. Flutterwave for Business (F4B) sign up, 2FA login.

Our team’s working towards a resolution with our partners. Please note that service OTPs are also delivered to the registered number on WhatsApp
Aug 4, 16:39 UTC
Investigating - Inaccessibility of the NQR merchant app. Users and merchants are unable to access the NQR merchant app.

This has been shared with our partners to resolve. Kindly allow us to revert.
Aug 5, 10:15 UTC
Investigating - We are aware that users are currently not receiving STK push notification from their mobile network operator to enable them complete mobile money payments.

Impacts: All mobile networks

We have escalated to our downstream partner and await resolution.

We regret the inconvenience this is causing you.
Jul 30, 13:40 UTC
Identified - We are aware of an issue with the GTBank account payment option. Customers will get the below error on redirect to GTBank “GTPay” page to complete payment.

"Dear Customer, We are sorry we cannot continue with the transaction due to the following reason: Error code: G100."

We are working with the bank to resolve this.

Transactions on other payment methods are processing fine. We apologise for any inconvenience and will post another update as soon as we learn.
Feb 23, 07:49 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Flutterwave API ? Operational
Flutterwave Checkout ? Operational
Virtual Cards Operational
Dashboard Operational
Collections Operational
Payouts Operational
Settlements Operational
Point of Sale - POS Operational
Virtual Account Numbers Operational
Bill Payments Operational
Airtime Operational
Flutterwave Sign-up Operational
90 days ago
100.0 % uptime
Today
Bank Verification Number (BVN) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Please be informed that Sterling Bank will be carrying out a scheduled system maintenance.

Impact: There will be intermittent service disruption on NIP and POS services during this period.

Thank you.
Posted on Sep 24, 19:37 UTC
Past Incidents
Sep 25, 2021

No incidents reported today.

Sep 24, 2021
Resolved - This incident has been resolved.
Sep 24, 10:54 UTC
Investigating - We are currently experiencing an issue with KES Mpesa payouts. Some transfers are pending without final statuses, this has been shared with the partner.

We will revert as soon as we learn more.
Sep 24, 06:55 UTC
Sep 23, 2021
Completed - The scheduled maintenance has been completed.
Sep 23, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 22:00 UTC
Scheduled - MTN Rwanda has notified us of planned maintenance activity scheduled to take place on the above date.

MTN Mobile Money Rwanda services (Collection and Payout) will not be available during the maintenance window.
Sep 23, 17:48 UTC
Sep 22, 2021

No incidents reported.

Sep 21, 2021
Resolved - This incident has been resolved.
Sep 21, 14:47 UTC
Investigating - Please note that we’re seeing intermittent issues from Wema Bank at this time

Impact: Transfer attempts to Wema Bank may be debited and auto-reversed by the sending bank. Users may also see NIP response: Invalid Account on attempt to complete a transfer to Wema Bank.

We will continue monitoring and feedback once we see improved performance
Sep 21, 12:09 UTC
Sep 20, 2021

No incidents reported.

Sep 19, 2021
Completed - The scheduled maintenance has been completed.
Sep 19, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 23:00 UTC
Scheduled - Please be informed that UBA will be carrying out scheduled system maintenance on its switching infrastructure.

Impact: There will be minimal impact on NIP and POS services during this period.
Sep 18, 19:40 UTC
Sep 18, 2021
Resolved - This incident has been resolved.
Sep 18, 13:24 UTC
Investigating - We are currently experiencing an issue with KES Mpesa payouts. Transfers are pending without final statuses, this has been shared with the partner.

We will revert as soon as we learn more.
Sep 17, 16:09 UTC
Completed - The scheduled maintenance has been completed.
Sep 18, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 19:04 UTC
Scheduled - MTN Rwanda has notified us of planned maintenance activity scheduled to take place on the above date.

MTN Mobile Money Rwanda services (Collection and Payout) will not be available during the maintenance window.
Sep 15, 16:30 UTC
Sep 17, 2021
Completed - The scheduled maintenance has been completed.
Sep 17, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 01:02 UTC
Scheduled - Please be informed that Access Bank will be carrying out a scheduled system maintenance on its NIP system.

Impact: There will be a downtime on transactions processing during this period.

Thank you.
Sep 16, 22:29 UTC
Sep 16, 2021
Completed - The scheduled maintenance has been completed.
Sep 16, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 23:00 UTC
Scheduled - AirtelTigo Ghana has notified us of planned maintenance activity scheduled to take place on the 16th of September, 2021

AirtelTigo Ghana services (collection and Payouts) will not be available during the maintenance window .

However, please be informed that the following mobile money payment methods in Ghana will be available during the maintenance window:

MTN Mobile money
Vodafone Cash
Sep 14, 17:27 UTC
Sep 15, 2021
Resolved - This incident has been resolved.
Sep 15, 21:37 UTC
Investigating - No response to funds transfers requests. NIP transactions to Stanbic IBTC Bank are failing.

Stanbic IBTC Bank's technical team is currently working to resolve the challenge.

We shall provide an update as soon as this has been resolved.
Sep 15, 18:15 UTC
Resolved - This incident has been resolved.
Sep 15, 21:37 UTC
Investigating - NIP transactions to Access bank are failing.

Challenge: No response to funds transfer requests.

Access Bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Sep 15, 18:20 UTC
Resolved - This incident has been resolved.
Sep 15, 17:15 UTC
Investigating - NIP transactions to Ecobank are failing.

Challenge: No response to funds transfer requests.

Ecobank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Sep 11, 18:18 UTC
Resolved - This incident has been resolved.
Sep 15, 17:15 UTC
Update - We are continuing to investigate this issue.
Sep 13, 12:04 UTC
Investigating - NIBSS has informed us that Banks and OFIs will not be able to validate newly generated BVN via portals and API.

Challenge: Unable to reach the BMS SAN dive for DR site.

Their technical team is currently working to resolve the issue. We shall revert as soon as we learn more
Sep 13, 12:03 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 23:00 UTC
Scheduled - AirtelTigo Ghana has notified us of planned maintenance activity scheduled to take place on the 15th of September, 2021

AirtelTigo Ghana services (collection and Payouts) will not be available during the maintenance window .

However, please be informed that the following mobile money payment methods in Ghana will be available during the maintenance window:

MTN Mobile money
Vodafone Cash
Sep 14, 17:26 UTC
Sep 14, 2021
Resolved - Resolved & Monitoring.

Thanks for your patience and understanding.
Sep 14, 19:54 UTC
Update - We are continuing to investigate this issue.
Sep 14, 17:56 UTC
Investigating - We are aware of an issue with Virtual Account Numbers (VANs) at this time.

Impacts: This "error": "error processing request, please check request parameters and try again" is returned on checkout.

Generation of VAN is also affected.

The team has been notified and resolving.

Next update in: 45 minutes
Sep 14, 17:21 UTC
Sep 13, 2021
Resolved - This incident has been resolved.
Sep 13, 20:05 UTC
Investigating - We are currently investigating an incident causing all Mobile Money collections to Fail.

Investigation in progress.

Next update in: 30 minutes
Sep 13, 18:51 UTC
Resolved - Resolved and Monitoring.
Sep 13, 18:38 UTC
Investigating - We are aware of an issue that is currently affecting collection via First Bank. The error: "The site can't be reached" is displayed on redirect to First Checkout to complete payment.

The bank has been engaged and has informed us of an urgent maintenance activity ongoing on the platform.

We will give feedback as soon as we receive further updates from the bank.
Sep 1, 15:59 UTC
Sep 12, 2021
Completed - The scheduled maintenance has been completed.
Sep 12, 01:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 23:00 UTC
Scheduled - Please be informed that NIBSS will be carrying out a scheduled system network maintenance.

Impact: All NIBSS enterprise services will be affected during this period.
Sep 11, 10:06 UTC
Completed - The scheduled maintenance has been completed.
Sep 12, 01:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 19:02 UTC
Scheduled - Our service partner has notified us of planned maintenance activities scheduled to take place on Sunday, Sept 11.

Impact: Mobile Money payouts will not process during the maintenance window. We shall keep you posted once services are restored. We apologize for any inconvenience caused
Sep 10, 16:51 UTC
Sep 11, 2021
Resolved - This incident has been resolved.
Sep 11, 13:01 UTC
Investigating - NIP transactions to Ecobank are failing.

Challenge: No response to funds transfer requests.

Ecobank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Sep 11, 07:45 UTC