Update - This is still in progress.

We are continuing to investigate this issue. No ETR yet
Nov 9, 08:12 UTC
Investigating - We are aware of current transaction failures on Discover cards.

Payment attempts will return “card not enrolled for protect buy" or "transaction failed".

This has been escalated. Kindly allow us feedback as soon as we learn more
Nov 9, 03:37 UTC
Investigating - We are aware of an issue currently affecting deposits via UBA account payment option; on Checkout and via API.

Impact: Deposit attempts via UBA Pay with Bank will intermittently return response: "Sorry, your payment failed. Please try again".

Status: The issue has been escalated to the bank.

We do not have an ETR just yet but we will post another update as soon as we learn.
Oct 20, 13:23 UTC
Investigating - Inaccessibility of the NQR merchant app. Users and merchants are unable to access the NQR merchant app.

This has been shared with our partners to resolve. Kindly allow us to revert.
Aug 5, 10:15 UTC
Investigating - We are aware that users are currently not receiving STK push notification from their mobile network operator to enable them complete mobile money payments.

Impacts: All mobile networks

We have escalated to our downstream partner and await resolution.

We regret the inconvenience this is causing you.
Jul 30, 13:40 UTC
Identified - We are aware of an issue with the GTBank account payment option. Customers will get the below error on redirect to GTBank “GTPay” page to complete payment.

"Dear Customer, We are sorry we cannot continue with the transaction due to the following reason: Error code: G100."

We are working with the bank to resolve this.

Transactions on other payment methods are processing fine. We apologise for any inconvenience and will post another update as soon as we learn.
Feb 23, 07:49 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Flutterwave API ? Operational
Flutterwave Checkout ? Operational
Virtual Cards Operational
Dashboard Operational
Collections Operational
Payouts Operational
Settlements Operational
Point of Sale - POS Operational
Virtual Account Numbers Operational
Bill Payments Operational
Airtime Operational
Flutterwave Sign-up Operational
90 days ago
100.0 % uptime
Today
Bank Verification Number (BVN) Operational
90 days ago
100.0 % uptime
Today
SMS service Operational
90 days ago
100.0 % uptime
Today
Chargebacks Operational
90 days ago
97.23 % uptime
Today
Flutterwave Website Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 6, 2021
Resolved - This incident has been resolved.
Dec 6, 15:56 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 25, 10:29 UTC
Investigating - NIBSS has informed us that the BVN validation service is currently unreachable.

Challenge: The BVN validation service is currently unreachable.

Impact: Inability of users to access the service

Their technical team is currently working to resolve the issue. We shall revert as soon as we learn more
Nov 25, 06:30 UTC
Resolved - This incident has been resolved.
Dec 6, 15:56 UTC
Monitoring - We can see successful chargeback declines and also monitoring for any new occurrence.

Previously affected merchants are advised to retry.
Dec 3, 12:57 UTC
Update - We are continuing to investigate this issue.
Dec 2, 23:14 UTC
Investigating - Summary: We are aware of an issue preventing merchants from declining chargebacks.
Merchants will see the error "chargeback resolution failed" in an attempt to decline a chargeback.

Impact: We are seeing an impact on transaction amounts ~500,000 and above. Amounts less than 500,000 might also be impacted.

While we resolve: merchants should kindly forward decline evidence of disputed claims to our disputes team via DISPUTES@FLUTTERWAVEGO.COM so they don’t miss the deadline for chargeback claims.

The team's currently working to restore normal service. We do not have an ETR yet but we will post another update in 1 hour
Dec 2, 16:54 UTC
Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021
Completed - The scheduled maintenance has been completed.
Dec 3, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 23:00 UTC
Scheduled - MTN Rwanda has notified us of planned maintenance activity scheduled to take place on the above date.

MTN Mobile Money Rwanda services (Collection and Payout) will not be available during the maintenance window.
Dec 2, 09:53 UTC
Dec 2, 2021
Dec 1, 2021
Resolved - This incident has been resolved.
Dec 1, 13:09 UTC
Investigating - NIP transactions to First bank are failing.

Challenge: No response to funds transfer requests.

First Bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Nov 26, 07:43 UTC
Nov 30, 2021
Resolved - This incident has been resolved.
Nov 30, 20:35 UTC
Investigating - NIP transactions to Access bank are failing.

Challenge: No response to funds transfer requests.

Access Bank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.
Nov 30, 15:57 UTC
Resolved - This incident has been resolved.
Nov 30, 19:13 UTC
Monitoring - This has now been resolved.
New Airtel Uganda momo collections should be processed successfully.

However, backlogs are still being treated by the partner.
Nov 30, 14:55 UTC
Investigating - We are aware that you may be experiencing difficulties with Airtel collections processing.

A resolution is underway by the Airtel team; they will keep us updated as the situation progresses.

We regret the inconvenience.

However, please be informed that the MTN mobile money payment method in Uganda is available.
Nov 30, 12:14 UTC
Nov 29, 2021

No incidents reported.

Nov 28, 2021
Completed - The scheduled maintenance has been completed.
Nov 28, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 17:00 UTC
Scheduled - Please be informed that NIBSS will be carrying out scheduled system maintenance on its BMS service.

Impact: BVN enrollment for online and offline verification, and handout will be unavailable during the maintenance period might be minimal impact on NIP services during this period.
Nov 26, 07:54 UTC
Nov 27, 2021

No incidents reported.

Nov 26, 2021
Nov 25, 2021
Resolved - This incident has been resolved.
Nov 25, 20:35 UTC
Investigating - Our processing partner has notified us of an issue impacting Verve/Mastercard PIN transactions.

Error Message: Either remote server cannot be reached or network connection was reset/broken (RR-E53)

Resolution is underway and we will post further updates as soon as we receive the same.
Nov 25, 17:14 UTC
Nov 24, 2021
Resolved - This incident has been resolved.
Nov 24, 10:47 UTC
Investigating - We are aware of an issue currently affecting card deposits (on Mastercard and Visa).

Error Message: FAILURE-TIMED_OUT is being returned.

This has been escalated to our partners.

We do not have an ETR just yet but we will post another update as soon as we learn.
Nov 24, 10:30 UTC
Nov 23, 2021
Completed - The scheduled maintenance has been completed.
Nov 23, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 00:00 UTC
Scheduled - AirtelTigo Ghana has notified us of planned maintenance activity scheduled to take place on the 23rd of November, 2021

AirtelTigo Ghana services (collection and Payouts) will not be available during the maintenance window .

However, please be informed that the following mobile money payment methods in Ghana will be available during the maintenance window:

MTN Mobile money
Vodafone Cash
Nov 17, 11:45 UTC
Nov 22, 2021

No incidents reported.