Investigating - We have identified an issue resulting in a delay in receiving OTP via Email. OTP delivery to registered email is delayed by ~30 minutes.

Our team has escalated this issue and expects this delay to be resolved expeditiously.

OTPs delivery via SMS and WhatsApp is not affected.

Aug 8, 19:41 UTC
Investigating - We are aware of the issue affecting the ability to process RWF collections. The rail is currently undergoing maintenance update.

Kindly allow us revert as soon as the rail is back up.

Aug 4, 10:42 UTC
Update - We are continuing to investigate this with our partners.

Kindly allow us revert on this

Aug 3, 21:08 UTC
Investigating - We are aware of the issue affecting the processing of RWF transfers. Transfers attempts are returning failed.

We have escalated to the team to investigate and advise on this.

Kindly allow us to revert as soon as we learn more.

Aug 3, 08:15 UTC
Investigating - Kindly be informed that we are currently aware of a downtime on Wema.

Impact: Account numbers would be generated however customers would not be able complete payments via their mobile app.

We have engaged Wema and are waiting on feedback.

In the meantime:
We have switched to our backup partner "Sterling Bank" for continued optimum use of this service.

Sterling Bank account numbers will now be displayed for all payments via the Pay with Bank Transfer payment option

As a merchant, you can find your personalised Sterling Bank account number on your dashboard by navigating to Balance > Fund balance (NGN)

Jul 29, 20:06 UTC
Investigating - We are aware that users may be experiencing difficulties with Kenya bank and Mpesa payouts.

The team is working on a resolution with our partners. We will post further updates as soon as received.

We regret the inconvenience.

Jul 7, 08:51 UTC
Investigating - We are currently experiencing an issue with GHS mobile money payouts. Payouts via mobile money will be in pending status without final status. This issue has been shared with the team for resolution.

We apologise for any inconvenience and will provide another update as soon as we learn.

Ghana bank payouts and is available for use.

Jun 2, 16:15 UTC
Investigating - We are currently experiencing an issue with KES Mpesa payouts. Payouts via mobile money will be in pending status without final status. This issue has been shared with the team for resolution.

We apologise for any inconvenience and will provide another update as soon as we learn.

Kenya bank payouts and Airtel Kenya payouts are processing successfully.

Jun 24, 16:24 UTC
Investigating - We had earlier spotted a service disruption on one of our NGN Rails and have since switched to an alternate partner to maintain uptime.

Impact: Transactions affected within this window are stuck on pending and can only be cleared when we get access to session reports from the partner.

We do not have an ETR for this yet, but we shall keep you posted.

Next update in 2 hrs

Jun 24, 07:05 UTC
Investigating - NIP transactions to Ecobank are failing.

Challenge: No response to funds transfer requests.

Ecobank's technical team is currently working to resolve the challenge.

An update will be provided once this is resolved.

Jun 22, 09:15 UTC
Investigating - We are currently experiencing downtime on our Tanzania mobile money deposits/collections.

Resolution is underway. We do not have an estimated time to resolve yet and will share a resolution update in an hour.

We apologise for any inconvenience

May 11, 12:12 UTC
Update - Please be informed that this is still in progress.

We shall share more updates as soon as we learn.

Mar 2, 14:29 UTC
Investigating - We are aware of an intermittent issue affecting our provider MONO in authenticating logins via GTB mobile banking only.

Reason: GTbank recently made changes to their DNS, specifically for their Mobile app. Mono is effecting these changes hence service would be unavailable during this period.

IMPACT: All users attempting to pay via GTB using Mobile banking would be unable to log in.
P.S: Logins via Internet banking are not affected!

Affected Services: Pay with bank via Checkout

Next update: 13:30 hrs UTC

Mar 2, 11:03 UTC
Update - This is still in progress.

We are continuing to investigate this issue. No ETR yet

Nov 9, 08:12 UTC
Investigating - We are aware of current transaction failures on Discover cards.

Payment attempts will return “card not enrolled for protect buy" or "transaction failed".

This has been escalated. Kindly allow us feedback as soon as we learn more

Nov 9, 03:37 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Flutterwave API ? Operational
Flutterwave Checkout ? Operational
Virtual Cards Operational
Dashboard Operational
Collections Operational
Payouts Operational
Settlements Operational
Point of Sale - POS Operational
Virtual Account Numbers Operational
Bill Payments (Cable TV) Operational
Bill Payments (Airtime) Operational
Flutterwave Sign-up Operational
90 days ago
100.0 % uptime
Today
Bank Verification Number (BVN) Operational
90 days ago
100.0 % uptime
Today
SMS service Operational
90 days ago
100.0 % uptime
Today
Chargebacks Operational
90 days ago
100.0 % uptime
Today
Flutterwave Website Operational
90 days ago
100.0 % uptime
Today
USSD Operational
90 days ago
100.0 % uptime
Today
Flutterwave Store Operational
90 days ago
100.0 % uptime
Today
Flutterwave OTP Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We will be carrying out a 35 minutes scheduled maintenance on 20 August 2022. This maintenance is part of routine activities to ensure that we continue to provide stable service experience for you.

What to expect: During the maintenance period, merchants or consumers may experience the following:

1/ Merchant may encounter “Service Unavailable ” error on attempt to Login to their dashboard.
2/ Flutterwave customers may experience errors accessing the Flutterwave payment methods and checkout flows.
3/ Bill Payment and Point of Sale payments may not complete
4/ Flutterwave APIs may result in "HTTP 503” errors
5/ Merchants' Store may result in "HTTP 503” errors
6/ Global merchants and partners can also expect impact during this maintenance

We will provide status updates once the maintenance activity is completed, and we have confirmation that services are back up

Posted on Aug 17, 08:14 UTC
Past Incidents
Aug 18, 2022

No incidents reported today.

Aug 17, 2022

No incidents reported.

Aug 16, 2022
Completed - The scheduled maintenance has been completed.
Aug 16, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 00:00 UTC
Scheduled - Please be informed that Zenith Bank will be carrying out a scheduled system maintenance on its POS business.

Impact: There may be minimal impact on POS and NIP services during this period.

Aug 12, 20:58 UTC
Aug 15, 2022

No incidents reported.

Aug 14, 2022
Completed - The scheduled maintenance has been completed.
Aug 14, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 01:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 12, 21:00 UTC
Scheduled - Please be informed that First City Monument Bank(FCMB) will be carrying out a scheduled system maintenance on its components infrastructure.

Impact: There may be minimal impact on POS and NIP services during this period.

Aug 12, 20:56 UTC
Aug 13, 2022

No incidents reported.

Aug 12, 2022
Resolved - This incident has been resolved.
Aug 12, 20:05 UTC
Investigating - Due to the intermittent downtime on NIBSS Services yesterday, we have transfers in a pending state.

The team is currently working with the Nibss team to deal. Kindly allow us more time to resolve this.

We shall provide updates as we progress

Aug 12, 08:08 UTC
Resolved - This incident has been resolved.
Aug 12, 01:00 UTC
Identified - We are experiencing intermittent failure on NIBSS services.

Impact:
Error response on Account Name resolve
Transfers successful but delayed receipt at beneficiary bank
Tranfers failing with internal server error

NIBSS technical team is currently working to resolve the challenge.

An update will be provided as as soon as it's resolved

Aug 11, 18:00 UTC
Aug 11, 2022
Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

Unresolved incident: [Delayed delivery of OTP via Email] - Flutterwave For Business (F4B).

Aug 7, 2022

No incidents reported.

Aug 6, 2022
Completed - The scheduled maintenance has been completed.
Aug 6, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 03:00 UTC
Scheduled - Please be informed that United Bank of Africa (UBA) will be carrying out a scheduled system maintenance on its POS and NIP business.

Impact: There may be minimal impact on POS and NIP services during this period.

Aug 5, 08:06 UTC
Aug 5, 2022

No incidents reported.

Aug 4, 2022