Investigating - We have identified an issue resulting in a delay in receiving OTP via Email. OTP delivery to registered email is delayed by ~30 minutes.
Our team has escalated this issue and expects this delay to be resolved expeditiously.
OTPs delivery via SMS and WhatsApp is not affected.
Aug 8, 19:41 UTC
Our team has escalated this issue and expects this delay to be resolved expeditiously.
OTPs delivery via SMS and WhatsApp is not affected.
Aug 8, 19:41 UTC
Investigating - We are aware of the issue affecting the ability to process RWF collections. The rail is currently undergoing maintenance update.
Kindly allow us revert as soon as the rail is back up.
Aug 4, 10:42 UTC
Kindly allow us revert as soon as the rail is back up.
Aug 4, 10:42 UTC
Update - We are continuing to investigate this with our partners.
Kindly allow us revert on this
Aug 3, 21:08 UTC
Kindly allow us revert on this
Aug 3, 21:08 UTC
Investigating - We are aware of the issue affecting the processing of RWF transfers. Transfers attempts are returning failed.
We have escalated to the team to investigate and advise on this.
Kindly allow us to revert as soon as we learn more.
Aug 3, 08:15 UTC
We have escalated to the team to investigate and advise on this.
Kindly allow us to revert as soon as we learn more.
Aug 3, 08:15 UTC
Investigating - Kindly be informed that we are currently aware of a downtime on Wema.
Impact: Account numbers would be generated however customers would not be able complete payments via their mobile app.
We have engaged Wema and are waiting on feedback.
In the meantime:
We have switched to our backup partner "Sterling Bank" for continued optimum use of this service.
Sterling Bank account numbers will now be displayed for all payments via the Pay with Bank Transfer payment option
As a merchant, you can find your personalised Sterling Bank account number on your dashboard by navigating to Balance > Fund balance (NGN)
Jul 29, 20:06 UTC
Impact: Account numbers would be generated however customers would not be able complete payments via their mobile app.
We have engaged Wema and are waiting on feedback.
In the meantime:
We have switched to our backup partner "Sterling Bank" for continued optimum use of this service.
Sterling Bank account numbers will now be displayed for all payments via the Pay with Bank Transfer payment option
As a merchant, you can find your personalised Sterling Bank account number on your dashboard by navigating to Balance > Fund balance (NGN)
Jul 29, 20:06 UTC
Investigating - We are aware that users may be experiencing difficulties with Kenya bank and Mpesa payouts.
The team is working on a resolution with our partners. We will post further updates as soon as received.
We regret the inconvenience.
Jul 7, 08:51 UTC
The team is working on a resolution with our partners. We will post further updates as soon as received.
We regret the inconvenience.
Jul 7, 08:51 UTC
Investigating - We are currently experiencing an issue with GHS mobile money payouts. Payouts via mobile money will be in pending status without final status. This issue has been shared with the team for resolution.
We apologise for any inconvenience and will provide another update as soon as we learn.
Ghana bank payouts and is available for use.
Jun 2, 16:15 UTC
We apologise for any inconvenience and will provide another update as soon as we learn.
Ghana bank payouts and is available for use.
Jun 2, 16:15 UTC
Investigating - We are currently experiencing an issue with KES Mpesa payouts. Payouts via mobile money will be in pending status without final status. This issue has been shared with the team for resolution.
We apologise for any inconvenience and will provide another update as soon as we learn.
Kenya bank payouts and Airtel Kenya payouts are processing successfully.
Jun 24, 16:24 UTC
We apologise for any inconvenience and will provide another update as soon as we learn.
Kenya bank payouts and Airtel Kenya payouts are processing successfully.
Jun 24, 16:24 UTC
Investigating - We had earlier spotted a service disruption on one of our NGN Rails and have since switched to an alternate partner to maintain uptime.
Impact: Transactions affected within this window are stuck on pending and can only be cleared when we get access to session reports from the partner.
We do not have an ETR for this yet, but we shall keep you posted.
Next update in 2 hrs
Jun 24, 07:05 UTC
Impact: Transactions affected within this window are stuck on pending and can only be cleared when we get access to session reports from the partner.
We do not have an ETR for this yet, but we shall keep you posted.
Next update in 2 hrs
Jun 24, 07:05 UTC
Investigating - NIP transactions to Ecobank are failing.
Challenge: No response to funds transfer requests.
Ecobank's technical team is currently working to resolve the challenge.
An update will be provided once this is resolved.
Jun 22, 09:15 UTC
Challenge: No response to funds transfer requests.
Ecobank's technical team is currently working to resolve the challenge.
An update will be provided once this is resolved.
Jun 22, 09:15 UTC
Investigating - We are currently experiencing downtime on our Tanzania mobile money deposits/collections.
Resolution is underway. We do not have an estimated time to resolve yet and will share a resolution update in an hour.
We apologise for any inconvenience
May 11, 12:12 UTC
Resolution is underway. We do not have an estimated time to resolve yet and will share a resolution update in an hour.
We apologise for any inconvenience
May 11, 12:12 UTC
Update - Please be informed that this is still in progress.
We shall share more updates as soon as we learn.
Mar 2, 14:29 UTC
We shall share more updates as soon as we learn.
Mar 2, 14:29 UTC
Investigating - We are aware of an intermittent issue affecting our provider MONO in authenticating logins via GTB mobile banking only.
Reason: GTbank recently made changes to their DNS, specifically for their Mobile app. Mono is effecting these changes hence service would be unavailable during this period.
IMPACT: All users attempting to pay via GTB using Mobile banking would be unable to log in.
P.S: Logins via Internet banking are not affected!
Affected Services: Pay with bank via Checkout
Next update: 13:30 hrs UTC
Mar 2, 11:03 UTC
Reason: GTbank recently made changes to their DNS, specifically for their Mobile app. Mono is effecting these changes hence service would be unavailable during this period.
IMPACT: All users attempting to pay via GTB using Mobile banking would be unable to log in.
P.S: Logins via Internet banking are not affected!
Affected Services: Pay with bank via Checkout
Next update: 13:30 hrs UTC
Mar 2, 11:03 UTC
Update - This is still in progress.
We are continuing to investigate this issue. No ETR yet
Nov 9, 08:12 UTC
We are continuing to investigate this issue. No ETR yet
Nov 9, 08:12 UTC
Investigating - We are aware of current transaction failures on Discover cards.
Payment attempts will return “card not enrolled for protect buy" or "transaction failed".
This has been escalated. Kindly allow us feedback as soon as we learn more
Nov 9, 03:37 UTC
Payment attempts will return “card not enrolled for protect buy" or "transaction failed".
This has been escalated. Kindly allow us feedback as soon as we learn more
Nov 9, 03:37 UTC
About This Site
This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
Flutterwave API
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Operational
Flutterwave Checkout
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Operational
Virtual Cards
Operational
Dashboard
Operational
Collections
Operational
Payouts
Operational
Settlements
Operational
Point of Sale - POS
Operational
Virtual Account Numbers
Operational
Bill Payments (Cable TV)
Operational
Bill Payments (Airtime)
Operational
Flutterwave Sign-up
Operational
Bank Verification Number (BVN)
Operational
SMS service
Operational
Chargebacks
Operational
Flutterwave Website
Operational
USSD
Operational
Flutterwave Store
Operational
Flutterwave OTP
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
[Flutterwave Scheduled Maintenance Notice] - 20 Aug 2022
Aug 20, 21:00-21:35 UTC
We will be carrying out a 35 minutes scheduled maintenance on 20 August 2022. This maintenance is part of routine activities to ensure that we continue to provide stable service experience for you.
What to expect: During the maintenance period, merchants or consumers may experience the following:
1/ Merchant may encounter “Service Unavailable ” error on attempt to Login to their dashboard.
2/ Flutterwave customers may experience errors accessing the Flutterwave payment methods and checkout flows.
3/ Bill Payment and Point of Sale payments may not complete
4/ Flutterwave APIs may result in "HTTP 503” errors
5/ Merchants' Store may result in "HTTP 503” errors
6/ Global merchants and partners can also expect impact during this maintenance
We will provide status updates once the maintenance activity is completed, and we have confirmation that services are back up
Posted on Aug 17, 08:14 UTC
What to expect: During the maintenance period, merchants or consumers may experience the following:
1/ Merchant may encounter “Service Unavailable ” error on attempt to Login to their dashboard.
2/ Flutterwave customers may experience errors accessing the Flutterwave payment methods and checkout flows.
3/ Bill Payment and Point of Sale payments may not complete
4/ Flutterwave APIs may result in "HTTP 503” errors
5/ Merchants' Store may result in "HTTP 503” errors
6/ Global merchants and partners can also expect impact during this maintenance
We will provide status updates once the maintenance activity is completed, and we have confirmation that services are back up
Posted on Aug 17, 08:14 UTC