We are pleased to inform you that the service disruption impacting some of our Payment Processing Services has been successfully resolved. Thank you for your patience and understanding.
Affected Services: Affected Markets: Nigeria
Posted Nov 17, 2025 - 11:58 UTC
Update
Please note that we have switched to our secondary rail and transactions are processing. We will keep you updated on the progress of this issue.
Affected Services: Affected Markets: Nigeria
Posted Nov 17, 2025 - 10:00 UTC
Identified
Dear Valued Customer,
We are currently experiencing a service disruption impacting some of our Payment Processing Services. This issue is originating from a third party provider.
Customers may observe the following issues: Delay in transaction notifications. Failure of Name Enquiry requests.
Our technical team is diligently working with the provider towards a swift resolution.
We apologize for any inconvenience this may cause and will provide the next update as soon as we have more information.
Affected Services: Affected Markets: Nigeria
Posted Nov 17, 2025 - 09:49 UTC
This incident affected: Flutterwave Collections (Collections APIs).