Service Disruption, Mobile Money - Cameroon, Cote D'ivoire and Uganda

Incident Report for Flutterwave

Resolved

Dear Valued Customer,

We are pleased to inform you that the issue with Mobile Money operations in Cameroon, Cote D'ivoire and Uganda has been successfully resolved. Thank you for your patience and understanding

Affected Services:
Affected Markets: Cameroun, Uganda, Cote D'ivoire

Posted Oct 28, 2025 - 08:45 UTC

Identified

Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Cameroon, Cote D'ivoire and Uganda. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Cameroun, Uganda, Cote D'ivoire

Posted Oct 28, 2025 - 07:50 UTC

This incident affected: Flutterwave Collections (Collections APIs).