[USD] Service Restored: Reduced Success Rate on Card Payments

Incident Report for Flutterwave

Resolved

This incident has been resolved.

Posted Oct 03, 2026 - 05:44 UTC

Update

We are pleased to inform you that the issue affecting some USD card payments through Kenswitch has been successfully resolved.

Thank you for your patience and understanding.

Posted Oct 03, 2026 - 05:44 UTC

Investigating

Dear Valued Merchant,

We are currently seeing a disruption affecting some USD card payments through Kenswitch, resulting in a reduced transaction success rate. We are working with the affected service provider to restore normal the service. Further updates will be shared as progress is made.

We apologize for the inconvenience and thank you for your patience.

Posted Sep 30, 2026 - 13:22 UTC