Degraded Service for Rwanda Mobile Money

Incident Report for Flutterwave

Identified

Dear Valued Customer,

Please note there is an ongoing service issue affecting Mobile Money collections in Rwanda.

This disruption is caused by an external service provider, leading to transaction failures on the collection rail.

The provider has been alerted, and we are awaiting confirmation of a fix.

Thank you for your patience as this issue is being addressed by our partner.

Affected Services:
Affected Markets: Rwanda
Posted Dec 04, 2025 - 13:24 UTC
This incident affects: Flutterwave Collections (Collections APIs).