[EU] Service Alert: Disruption Affecting Card Payments

Incident Report for Flutterwave

Resolved

We are pleased to inform you that the disruption affecting card payments across multiple currencies has been resolved, and normal service has been restored.

We apologize for the inconvenience experienced and appreciate your continued understanding.

Affected Services:
Affected Markets: Europe

Posted Sep 21, 2026 - 00:50 UTC

Identified

Dear Valued Merchant,

We are currently seeing a disruption affecting card payments across multiple currencies, with an unusually high number of transactions not completing successfully. Our team is actively working with the affected service provider to investigate and restore normal service, with further updates to follow.

We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Europe

Posted Sep 20, 2026 - 10:58 UTC

This incident affected: Flutterwave Collections (Collections APIs).