[XOF] Service Restored: Customer Payments Affected

Incident Report for Flutterwave

Resolved

We are pleased to inform you that the issue with OrangeMoney Burkina Faso has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Burkina Faso
Posted Sep 16, 2026 - 11:34 UTC

Identified

Dear Valued Merchant,

An ongoing disruption affecting InTouch Orange Burkina Faso may cause difficulties when processing XOF customer payments. Our team is investigating the issue and will provide further updates as more information becomes available. We sincerely apologize for the disruption and appreciate your patience.

Affected Services:
Affected Markets: Burkina Faso
Posted Sep 15, 2026 - 11:37 UTC
This incident affected: Flutterwave Collections (Collections APIs).
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