Service Disruption: Account Number Generation

Incident Report for Flutterwave

Identified

Dear Valued Customer,

We are experiencing a service disruption affecting our ability to generate dynamic and static account numbers for some customers in Ghana.

This issue originates with a third-party provider. Our team is working closely with their engineers to implement a resolution as quickly as possible.

We apologize for the inconvenience this causes and appreciate your patience. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Ghana

Posted Nov 12, 2025 - 22:04 UTC

This incident affects: Flutterwave Collections (Collections APIs).