[Kenya] Service Alert: KES Transaction Issues

Incident Report for Flutterwave

Resolved

We are pleased to inform you that the issue with KES payouts has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya

Posted May 25, 2026 - 15:28 UTC

Identified

Dear Valued Customer,

We are aware that some KES payout transactions are not going through. Our team is working with our third-party provider to resolve this as quickly as possible. We are very sorry for the interruption to your service.

Affected Services:
Affected Markets: Kenya

Posted May 05, 2026 - 15:37 UTC

This incident affected: Flutterwave Payouts (Payouts APIs) and Flutterwave Collections (Collections APIs).