Service Restored: Intermittent Mobile Money Collection Issues in Burkina Faso

Incident Report for Flutterwave

Resolved

We are pleased to inform you that the technical issue with one of our service providers in Burkina Faso has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Burkina Faso

Posted Apr 15, 2026 - 07:52 UTC

Identified

Dear Valued Customer,

We are currently experiencing a technical issue with one of our service providers in Burkina Faso. Because of this, some users may find that collections are currently unavailable.

Our partner is working to fix this, and we will provide an update shortly. We apologize for the trouble.

Affected Services:
Affected Markets: Burkina Faso

Posted Apr 13, 2026 - 19:50 UTC

This incident affected: Flutterwave Collections (Collections APIs).