[XOF] Service Alert: Disruption on XOF Mobile Money Collections through InTouch

Incident Report for Flutterwave

Update

We are now seeing transactions process successfully. The service has shown signs of recovery, and our team continues to monitor the situation closely to ensure stability.

We apologize for the disruption and appreciate your patience and understanding.

Affected Services:
Affected Markets: Burkina Faso

Posted Sep 19, 2026 - 13:16 UTC

Identified

Dear Valued Merchant,

We are currently experiencing a disruption affecting some XOF Mobile Money collections through InTouch, which may prevent transactions from completing successfully. Our team is actively working with the affected service provider to restore normal service. Further updates will be shared as progress is made.

We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Burkina Faso

Posted Sep 17, 2026 - 17:29 UTC

This incident affects: Flutterwave Collections (Collections APIs).