Flutterwave Status

Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption impacting Mobile Money Collections and Payouts in Cameroon has been successfully resolved. We are monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Nov 14, 16:51 UTC

Identified - Dear Valued Customer,

We are currently experiencing a service disruption impacting Mobile Money Collections and Payouts in Cameroon.

This issue is under active investigation by our partner.

We will provide an update as soon as we have more information. We apologize for the inconvenience this may cause.

Affected Services:
Affected Markets: Cameroun
Nov 14, 14:31 UTC

Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption impacting Mobile Money Collections and Payouts in Cameroon has been successfully resolved. We are monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Nov 14, 16:51 UTC

Identified - Dear Valued Customer,

We are currently experiencing a service disruption impacting Mobile Money Collections and Payouts in Cameroon.

This issue is under active investigation by our partner.

We will provide an update as soon as we have more information. We apologize for the inconvenience this may cause.

Affected Services:
Affected Markets: Cameroun
Nov 14, 14:31 UTC

Service Restored: Kenya Collections (KES)

Resolved - Dear All,

We are pleased to inform you that the service disruption affecting our Kenya Shilling (KES) Collections has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Nov 14, 12:29 UTC

Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting our Kenya Shilling (KES) Collections.

Our technical team is actively investigating the issue with our partner and working to restore full service on this rail.

We apologize for the inconvenience and appreciate your patience as we work toward a swift resolution.

Affected Services:
Affected Markets: Kenya
Nov 14, 10:31 UTC

Service Restored: Kenya Collections (KES)

Resolved - Dear All,

We are pleased to inform you that the service disruption affecting our Kenya Shilling (KES) Collections has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Nov 14, 12:29 UTC

Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting our Kenya Shilling (KES) Collections.

Our technical team is actively investigating the issue with our partner and working to restore full service on this rail.

We apologize for the inconvenience and appreciate your patience as we work toward a swift resolution.

Affected Services:
Affected Markets: Kenya
Nov 14, 10:31 UTC

Service Restored: Mobile Money Collections (Ivory Coast)

Resolved - Dear All,

We are pleased to inform you that the service disruption affecting Mobile Money transactions in Ivory Coast has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ivory Coast
Nov 14, 08:02 UTC

Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Ivory Coast. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Ivory Coast
Nov 14, 05:49 UTC

Service Restored: Mobile Money Collections (Ivory Coast)

Resolved - Dear All,

We are pleased to inform you that the service disruption affecting Mobile Money transactions in Ivory Coast has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ivory Coast
Nov 14, 08:01 UTC

Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Ivory Coast. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Ivory Coast
Nov 14, 05:48 UTC

Service Disruption: Mobile Money Collections (Rwanda)

Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money transactions in Rwanda has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Rwanda
Nov 14, 07:51 UTC

Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Rwanda. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Rwanda
Nov 14, 06:51 UTC

Nov 13, 2025

Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption impacting pay with bank transfer functionality with one of our service providers in Nigeria has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Nov 13, 00:23 UTC

Identified - Dear Valued Customer,

We are currently experiencing an unexpected service disruption impacting pay with bank transfer functionality with one of our service providers in Nigeria.

This issue is causing intermittent delays and failures for some customers. Our technical team is fully engaged and actively working with the provider to find the root cause.

We will provide an update as soon as we have a clear diagnosis or confirmation of resolution. We sincerely apologize for any inconvenience this may be causing.

Affected Services:
Affected Markets: Nigeria
Nov 12, 22:46 UTC

Nov 12, 2025

Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting pay with bank transfer has been successfully resolved. We are monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Nov 12, 22:41 UTC

Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Tanzania. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Nigeria
Nov 3, 13:54 UTC

Service Restored: Intermittent Delays & Failures

Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption impacting our processing systems has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Global
Nov 12, 18:44 UTC

Identified - Dear Valued Customer,

We are experiencing a service disruption impacting our processing systems. This may lead to intermittent failures or delays across various transaction services.

Our engineering team is actively investigating the cause and working toward a resolution.

We apologize for any inconvenience this may cause and will update this page as soon as we have further information.

Affected Services:
Affected Markets: Global
Nov 12, 18:33 UTC

Service Restored - Static Account Creation

Resolved - Dear Valued Customer,

We are pleased to inform you that the disruption affecting the creation of accounts through one of our banking partners in Nigeria has been successfully resolved. We are monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Nov 12, 15:05 UTC

Identified - Dear Valued Customer,

We are currently experiencing a disruption affecting the creation of accounts through one of our banking partners in Nigeria.

The provider has confirmed the failure, and we are working with their team to restore the functionality.

We apologize for the inconvenience and will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Nigeria
Nov 6, 20:10 UTC

Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money transactions in Cameroon has been successfully resolved. We are monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Nov 12, 14:44 UTC

Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Cameroon. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Cameroun
Nov 11, 16:45 UTC

Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money transactions in Cameroon has been successfully resolved. We are monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Nov 12, 14:44 UTC

Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Cameroon. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Cameroun
Nov 11, 16:45 UTC

Service Restored: Intermittent Processing Delays

Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption impacting access and response times for some payment and connectivity services has been successfully resolved. We are monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Nov 12, 09:47 UTC

Identified - Dear Valued Customer,

We are currently experiencing a service disruption impacting access and response times for some of some payment and connectivity services.

Our technical team is actively investigating the cause of the downtime and working diligently to restore full service immediately.

We will provide an update as soon as we have more information.

We apologize for any interruption this may cause to your operations.

Affected Services:
Affected Markets: Nigeria
Nov 12, 09:24 UTC

Service Restored: Business Application (F4B)

Resolved - Dear Valued Customer,

We are pleased to inform you that the delay in payout processing on our business application F4B has been successfully resolved. We are monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding

Affected Services:
Affected Markets: Nigeria
Nov 12, 09:41 UTC

Identified - Dear Valued Customer,

We are currently experiencing a significant delay in payout processing.

A high volume of initiated payouts are being temporarily held in NEW and PENDING status.

Our engineering team is actively investigating the cause and working with urgency to resolve the issue and restore normal processing speed.

We understand the importance of timely payouts and sincerely apologize for this unexpected delay and any inconvenience it causes.

Affected Services:
Affected Markets: Nigeria
Nov 12, 07:06 UTC

Nov 11, 2025

Service Restored: Intermittent Issue with Collections (South Africa)

Resolved - Dear Valued Customer,

We are pleased to inform you that the intermittent issue affecting our collection services in South Africa has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: South Africa
Nov 11, 07:09 UTC

Identified - Dear Valued Customer,

We are aware of an intermittent issue affecting our collection services in South Africa.

The disruption is originating from an external payment partner. We are seeing delays and failures in collections processing.

Our teams are engaged and awaiting confirmation of a resolution from the provider. We are sorry for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: South Africa
Nov 11, 06:10 UTC

Nov 10, 2025

Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money transactions in Cameroon has been successfully resolved. Thank you for your patience and understanding

Affected Services:
Affected Markets: Cameroun
Nov 10, 23:06 UTC

Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Cameroon. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Cameroun
Nov 10, 13:49 UTC

Service Restored: Intermittent Transaction Delays and Failures, Sept 30, 2025

Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money transactions in Cameroon has been successfully resolved. Thank you for your patience and understanding

Affected Services:
Affected Markets: Cameroun
Nov 10, 23:06 UTC

Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Cameroon. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Cameroun
Nov 10, 13:49 UTC

Nov 9, 2025

No incidents reported.

Nov 8, 2025

Service Restored: Mobile Money (Uganda)

Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money collections in Uganda has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Uganda
Nov 8, 22:44 UTC

Update - Dear Valued Customer,

Please note that service has improved and transactions are now processing successfully. We are monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Uganda
Nov 8, 21:03 UTC

Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting Mobile Money collections in Uganda. This issue is external, originating with one of our service providers.

We have identified the issue and our technical team is actively working with the provider to resolve it. We will share an update as soon as we have more information. We apologize for the inconvenience this is causing.

Affected Services:
Affected Markets: Uganda
Nov 8, 18:49 UTC

Nov 7, 2025

Service Restored: South African Collection Rail

Resolved - Dear All,

We are pleased to inform you that the delayed callbacks on our South African Collection rail which resulted in an increase in pending transactions for some users has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: South Africa
Nov 7, 12:37 UTC

Investigating - Dear Valued Customer,

We are currently experiencing delayed callbacks on our South African Collection rail which may result in an increase in pending transactions for some users.

Our technical team is actively investigating the issue with the service provider, to restore normal service as quickly as possible.
Further update will be provided as soon as possible.

We apologize for the inconvenience experienced.
Thank you for your patience and understanding.

Affected Services:
Affected Markets: South Africa
Oct 14, 14:13 UTC

Service Restored: Mobile Money (Ivory Coast)

Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money payments in Ivory Coast has been successfully resolved.

We are monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cote D'ivoire
Nov 7, 11:30 UTC

Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting Mobile Money payments in Ivory Coast.

This issue is originating from an external service provider.

Our engineering team is actively investigating the root cause with our partner. We will provide an update as soon as we have more information.

We apologize for the inconvenience and appreciate your patience.

Affected Services:
Affected Markets: Cote D'ivoire
Nov 7, 06:18 UTC

Resolved - Dear Valued Customer,

We are pleased to inform you that the intermittent timeout issue affecting several of our transaction processing services is now stable.

We will continue to closely monitor the affected systems to ensure full stability.

We apologize for the inconvenience caused and thank you for your understanding.

Affected Services:
Affected Markets: Nigeria
Nov 7, 06:44 UTC

Monitoring - Dear Valued Customer,

Please be informed that the intermittent timeout issue affecting several of our transaction processing services is now stable.

We will continue to closely monitor the affected systems to ensure full stability. While the situation is significantly improved, we will remain vigilant.

We apologize once again for the inconveniences caused and appreciate your patience during this period.

Affected Services:
Affected Markets: Nigeria
Oct 7, 22:48 UTC

Identified - Dear Valued Customer,

We are currently investigating an intermittent timeout issue affecting several of our transaction processing services.

Customers may be experiencing delays or failures when attempting to complete transactions, or process payouts.

Our engineering team is engaged and is working to diagnose the root cause and restore full stability as quickly as possible.

We sincerely apologize for the inconvenience caused.

Affected Services:
Affected Markets: Nigeria
Oct 2, 09:06 UTC

Service Restored: Delayed Fund Transfers (September 2025)

Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting the crediting of funds for certain bank transfers initiated in September has been fully resolved.

This issue, which was due to a notification failure from an external provider, meant that funds were successfully received by our system but were delayed in being applied to customer accounts.

We apologize for the inconvenience caused by this delay and thank you for your patience.

Affected Services:
Affected Markets: Ghana
Nov 7, 06:34 UTC

Update - Dear Valued Customer,

We are currently investigating an issue affecting some bank transfer transactions processed in September. Some customers have not yet received value for their transfers, and transaction notifications were not successfully generated for these transfers.

We have identified the affected transactions and are working with our payment partner to determine the root cause and ensure all funds are correctly credited. We apologise for any inconvenience caused and we thank you for your patience.

Affected Services:
Affected Markets: Ghana
Oct 2, 16:01 UTC

Identified - Dear Valued Customer,

We are currently investigating an issue affecting some bank transfer transactions processed in September. Some customers have not yet received value for their transfers, and transaction notifications were not successfully generated for these transfers.

We have identified the affected transactions and are working with our payment partner to determine the root cause and ensure all funds are correctly credited. We apologise for any inconvenience caused and we thank you for your patience.

Affected Services:
Affected Markets: Ghana
Oct 2, 15:57 UTC

Investigating - Dear Valued Customer,

We are currently investigating an issue affecting some bank transfer transactions processed in September. Some customers have not yet received value for their transfers, and transaction notifications were not successfully generated for these transfers.

We have identified the affected transactions and are working with our payment partner to determine the root cause and ensure all funds are correctly credited. We apologise for any inconvenience caused and we thank you for your patience.

Affected Services:
Affected Markets: Ghana
Oct 2, 15:55 UTC

Service Restored: Mobile Money Collections (Uganda)

Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money collections in Uganda has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Uganda
Nov 7, 06:25 UTC

Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting Mobile Money collections in Uganda. This issue is external, originating with one of our service providers.

We have identified the issue and our technical team is actively working with the provider to resolve it.

We will share an update as soon as we have more information. We apologize for the inconvenience this is causing.

Affected Services:
Affected Markets: Uganda
Nov 6, 22:54 UTC

Nov 6, 2025

Service Restored: Transaction Notifications, Bank Account Verification

Resolved - Dear All,

We are pleased to inform you that the service disruption impacting our connection with a banking partner has been successfully resolved. Thank you for your patience and understanding

Affected Services:
Affected Markets: Nigeria
Nov 6, 15:54 UTC

Identified - Dear Valued Customer,

We are currently experiencing a service disruption impacting our connection with a banking partner.

The primary impact you may notice is:

Delayed Transaction Notifications: After a transaction is completed, you may not receive an immediate confirmation or notification. The transaction is processing, but the notification is slow.

Temporary Issues with Bank Account Name Verification.

This issue is originating from our provider, and our technical team is actively working with them to ensure a swift resolution.

We apologize for any inconvenience caused and will provide an update as soon as the issue is resolved.

Affected Services:
Affected Markets: Nigeria
Nov 6, 14:09 UTC

Resolved - Dear Valued Customer,

We are pleased to inform you that the disruption affecting Mobile Money collections in Cameroon has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Nov 6, 10:41 UTC

Identified - Dear Valued Customer,

We are currently experiencing a disruption affecting Mobile Money collections in Cameroon.

This issue is originating from our external service provider.

Our technical team is actively working with the provider to resolve the outage as quickly as possible.

We sincerely apologize for the inconvenience and will provide an update shortly.

Affected Services:
Affected Markets: Cameroun
Nov 5, 09:34 UTC

Resolved - Dear Valued Customer,

We are pleased to inform you that the disruption affecting Mobile Money collections in Cameroon has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Nov 6, 10:41 UTC

Identified - Dear Valued Customer,

We are currently experiencing a disruption affecting Mobile Money collections in Cameroon.

This issue is originating from our external service provider.

Our technical team is actively working with the provider to resolve the outage as quickly as possible.

We sincerely apologize for the inconvenience and will provide an update shortly.

Affected Services:
Affected Markets: Cameroun
Nov 5, 09:34 UTC

Resolved - Dear Valued Customer,

We are pleased to inform you that the disruption affecting Mobile Money collections in Cameroon has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Nov 6, 10:39 UTC

Resolved - Dear Valued Customer,

We are pleased to inform you that the disruption affecting Mobile Money collections in Cameroon has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Nov 6, 10:39 UTC

Nov 5, 2025

Service Restored - Nigerian Naira Payouts

Resolved - Dear Valued Customer,

We are pleased to inform you that the issue with NGN Payout has been successfully resolved. Thank you for your patience and understanding

Affected Services:
Affected Markets: Nigeria
Nov 5, 16:47 UTC

Identified - Dear Valued Customer,

We are currently experiencing a service issue impacting Naira Payout transactions in Nigeria.

Payout transactions may be delayed or fail. Our team is actively engaged with the provider to resolve this issue quickly.

We apologize for the inconvenience and will provide an update as soon as we have one.

Affected Services:
Affected Markets: Nigeria
Nov 5, 16:45 UTC

Service Restored: Flutterwave for Business (F4B)

Resolved - Dear Valued Customer,

We are pleased to inform you that the delay in payout processing on our business application F4B has been successfully resolved. We are monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding

Affected Services:
Affected Markets: Nigeria
Nov 5, 14:49 UTC

Identified - Dear Valued Customer,

We are currently experiencing a significant delay in payout processing on our business application F4B.

As a result, a high volume of recent payouts may be visible in NEW or PENDING status and are not yet being completed.

Our engineering team is actively engaged and working to restore normal processing speed as quickly as possible.

We apologize for the inconvenience and appreciate your patience.

Affected Services:
Affected Markets: Nigeria
Nov 5, 11:49 UTC

Nov 4, 2025

Service Restored - Virtual Account Creation

Resolved - Dear Valued Customer,

We are pleased to inform you that the degraded performance in our Virtual Account Number (VAN) Creation service has been successfully resolved. Thank you for your patience and understanding

Affected Services:
Affected Markets: Nigeria
Nov 4, 15:24 UTC

Identified - Dear Valued Customer,

We are observing degraded performance in our Virtual Account Number (VAN) Creation service due to an issue with an external service partner.

Some users may experience a significantly high failure rate when attempting to create new accounts.

We are actively investigating the situation and collaborating with our partner to implement a fix. Thank you for your patience during this necessary external resolution.

Affected Services:
Affected Markets: Nigeria
Nov 4, 15:22 UTC

Nov 3, 2025

Service Restored: Mobile Money (Ghana)

Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption impacting Collections and Payouts via Mobile Money in Ghana has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ghana
Nov 3, 22:16 UTC

Identified - Dear Valued Customer,

We are currently experiencing a service disruption impacting Collections and Payouts via Mobile Money in Ghana.

This issue originates with our external service provider, who is reporting technical challenges specifically affecting debit transactions on their end.

The provider's engineering teams are actively engaged in resolving the issue. We will provide an update as soon as we have more information.

We sincerely apologize for the inconvenience and appreciate your patience.

Affected Services:
Affected Markets: Ghana
Nov 3, 20:38 UTC

Service Restored: Turkey Transaction Processing

Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting the processing of some transactions in Turkey has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Global
Nov 3, 14:56 UTC

Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting the processing of some transactions in Turkey.

This issue is originating from an external service provider. Our teams are actively investigating the disruption and are working with the provider for a quick resolution.

We apologize for any inconvenience this may cause and will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Global
Oct 28, 19:25 UTC

Service Restored - NGN Payouts Impacted

Resolved - Dear Valued Customer,

We are pleased to inform you that the disruption affecting NGN Payouts has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Nov 3, 13:59 UTC

Identified - Dear Valued Customer,

We are currently experiencing a disruption affecting NGN Payouts.

Our technical team has informed the provider, and their engineers are actively working on resolving the issue.

We apologize for the inconvenience and will update you as soon as we have a more information.

Affected Services:
Affected Markets: Nigeria
Nov 3, 13:58 UTC

Resolved - Dear Valued Customer,

We are pleased to inform you that the issue impacting our Pay with Bank Transfer (PWBT) service has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Nov 3, 13:55 UTC

Identified - Dear Valued Customer,

We are currently experiencing an external issue impacting our Pay with Bank Transfer (PWBT) service.

This disruption is preventing name confirmation for bank transfers. This means customers may be unable to complete Pay with bank transfer payments in Nigeria.

This issue is with one of our third-party banking partners. Our technical team is actively engaged and working with the provider for a quick resolution.

We apologize for any failed transactions and inconvenience. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Nigeria
Nov 1, 14:18 UTC

Nov 2, 2025

Scheduled Payment Service Maintenance

Resolved - Dear Valued Customer,

We are pleased to informed you that the scheduled maintenance has been successfully concluded

Payment services are working optimally

Thank you for your patience and continued business.

Affected Services:
Affected Markets: Nigeria
Nov 2, 23:13 UTC

Identified - Dear Valued Customer,

Please be informed about a scheduled maintenance by one of our partners to enhance system capacity and performance.

Maintenance Window: Saturday, November 1st (10:00 PM) to Sunday, November 2nd (6:00 AM).
Impact: Intermittent downtime may affect payment services like Pay With Bank Transfer, collections, and Payouts.

To avoid any interruptions, we strongly advise completing any time-sensitive weekend transactions before the maintenance window begins.

Thank you for your understanding and continued business.

Affected Services:
Affected Markets: Nigeria
Oct 31, 16:09 UTC

Investigating - Dear Valued Customer,

Please be informed about a scheduled maintenance by one of our partners to enhance system capacity and performance.

Maintenance Window: Saturday, November 1st (10:00 PM) to Sunday, November 2nd (6:00 AM).
Impact: Intermittent downtime may affect payment services like Pay With Bank Transfer, collections, and Payouts.

To avoid any interruptions, we strongly advise completing any time-sensitive weekend transactions before the maintenance window begins.

Thank you for your understanding and continued business.

Affected Services:
Affected Markets: Nigeria
Oct 31, 16:09 UTC

Service Restored: Mobile Money (Senegal)

Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money transactions in Senegal has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Senegal
Nov 2, 05:39 UTC

Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Senegal. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Senegal
Oct 31, 05:28 UTC

Service Restored: Mobile Money (Senegal)

Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money transactions in Senegal has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Senegal
Nov 2, 05:39 UTC

Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Senegal. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Senegal
Oct 31, 05:28 UTC

Nov 1, 2025

Service Restored: Card Payment Processing (Nigeria)

Resolved - Dear Valued Customer,

We are pleased to inform you that the issue with our card payment processing has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Nov 1, 14:21 UTC

Identified - Dear Valued Customer,

We are currently experiencing a service disruption with our card payment processing, which is affecting transactions. We are aware that some transactions may be timing out.

Our technical team is working closely with our provider to resolve this issue as quickly as possible. We will keep you updated on the progress.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Oct 31, 14:28 UTC