Service Disruption: Mobile Money – Cameroon
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting collections and payouts in Cameroon. Our technical team is working closely with our partner to resolve this as quickly as possible.

We apologize for the inconvenience and will provide further updates shortly.

Affected Services:
Affected Markets: Cameroun
Jan 06, 2026 - 19:42 UTC
Service Disruption: Mobile Money – Cameroon
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting collections and payouts in Cameroon. Our technical team is working closely with our partner to resolve this as quickly as possible.

We apologize for the inconvenience and will provide further updates shortly.

Affected Services:
Affected Markets: Cameroun
Jan 06, 2026 - 19:42 UTC
Service Interruption Affecting Collections Rail
Update - Dear Valued Customer,

We are still experiencing a low success rate on MONO rail. Work is still ongoing to resolve this. We will continue to share more updates as we learn more. We apologize for the inconveniences experienced, and we appreciate your patience.

Affected Services:
Affected Markets: Nigeria
Nov 24, 2025 - 15:57 UTC
Identified - Dear Valued Customer,

We are currently observing a disruption impacting our Collections Processing Rail. This issue originates from a third party provider. Customers may experience delays or interruptions in collection activities.

Our partner is actively investigating the cause and working toward a resolution.

We apologize for the inconvenience and will provide the next update as soon as more information is available.

Affected Services:
Affected Markets: Nigeria
Nov 16, 2025 - 19:42 UTC
Service Disruption: Account Number Generation
Update - Dear Valued Customer

We are pleased to inform you that the issue affecting dynamic account generation has been resolved and this functionality is now fully operational.

Our team is continuing to work diligently with the service provider to resolve the issue with static account generation and we will provide an update as soon as we have more information.

Thank you for your continued patience and understanding.

Affected Services:
Affected Markets: Ghana
Nov 13, 2025 - 07:02 UTC
Update - Dear Valued Customer,

Please note that the service disruption also affects our ability to generate dynamic account numbers for some customers in Ghana. Our team is working closely with the provider to implement a resolution as quickly as possible.

We apologize for the inconvenience this causes and appreciate your patience. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Ghana
Nov 12, 2025 - 22:32 UTC
Identified - Dear Valued Customer,

We are experiencing a service disruption affecting our ability to generate static account numbers for some customers in Ghana.

This issue originates with a third-party provider, and our team is working closely with their engineers to implement a resolution as quickly as possible.

We apologize for the inconvenience this causes and appreciate your patience. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Ghana
Nov 07, 2025 - 06:23 UTC
Service Disruption: Account Number Generation
Identified - Dear Valued Customer,

We are experiencing a service disruption affecting our ability to generate dynamic and static account numbers for some customers in Ghana.

This issue originates with a third-party provider. Our team is working closely with their engineers to implement a resolution as quickly as possible.

We apologize for the inconvenience this causes and appreciate your patience. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Ghana
Nov 12, 2025 - 22:04 UTC
Service Update: Card Collections in Ghana
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting card collections through one of our partner bank in Ghana.
As an interim measure, transactions are now being processed through an alternative channel to ensure continuity.

Our team is actively working with the partner on a resolution and will keep you informed on the progress.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

Affected Services:
Affected Markets: Ghana
Oct 16, 2025 - 08:04 UTC
Issue with InTouch (Moov), 11th September 2025
Update - Dear Valued Customer,

We are still experiencing a service disruption affecting payout transactions.

Our team is continuing to work closely with our provider to resolve the technical issue as quickly as possible.

We apologize for the ongoing inconvenience and will provide another update as soon as we have new information. Thank you for your continued patience.

Affected Services:
Affected Markets: Ivory Coast
Sep 14, 2025 - 23:10 UTC
Investigating - We are still experiencing a service disruption affecting payout transactions. Our team is continuing to work closely with our provider to resolve the technical issue as quickly as possible.

We apologize for the ongoing inconvenience and will provide another update as soon as we have new information. Thank you for your continued patience.

Affected Services:
Affected Markets: Ivory Coast
Sep 12, 2025 - 18:49 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting payout transactions. This is due to a technical issue with our provider.

Our team is in direct contact with them and working urgently to resolve this. We apologize for the inconvenience and appreciate your patience as we work to restore full service.

Affected Services:
Affected Markets: Ivory Coast
Sep 11, 2025 - 19:41 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Flutterwave Website Operational
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Virtual Cards Operational
Settlements Operational
Chargebacks Operational
Bill Payments (Airtime) Operational
Bill Payments (Cable TV) Operational
Flutterwave Collections Partial Outage
Checkout JS Operational
Collections APIs Partial Outage
Virtual Account Numbers Operational
USSD Collections Operational
Flutterwave Payouts Partial Outage
Payouts APIs Partial Outage
Flutterwave Store Operational
Merchant Stores Operational
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Point of Sale - POS Operational
Agency App Operational
Remittance Products Operational
SendApp Operational
Swap Operational
Tuition Operational
Shared Services Operational
Bank Verification Number (BVN) Operational
OTP Services Operational
SMS service Operational
Servman Operational
Integration Tester Operational
Flutterwave Infrastructure Operational
Windows Server Group Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jan 7, 2026

No incidents reported today.

Jan 6, 2026
Service Restored: Mobile Money Transactions (Cameroon)
Resolved - We are pleased to inform you that the technical issue affecting payment collections and payouts has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Jan 6, 17:23 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue affecting payment collections and payouts. Our team is investigating the matter, and we will provide an update as soon as service is restored.

We apologize for the inconvenience and appreciate your patience.

Affected Services:
Affected Markets: Cameroun
Jan 4, 21:14 UTC
Service Restored: Mobile Money Transactions (Cameroon)
Resolved - We are pleased to inform you that the technical issue affecting payment collections and payouts has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Jan 6, 17:23 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue affecting payment collections and payouts. Our team is investigating the matter, and we will provide an update as soon as service is restored.

We apologize for the inconvenience and appreciate your patience.

Affected Services:
Affected Markets: Cameroun
Jan 4, 21:14 UTC
Service Restored: Payment Collections (Rwanda)
Resolved - We are pleased to inform you that the intermittent failures with our payment collection services in Rwanda has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Rwanda
Jan 6, 17:20 UTC
Identified - Dear Valued Customer,

We are currently experiencing intermittent failures with our payment collection services in Rwanda. Our technical team is working to resolve this as a priority. We apologize for the inconvenience and will provide an update shortly.

Affected Services:
Affected Markets: Rwanda
Jan 6, 13:59 UTC
Jan 5, 2026
Service Restored: Mobile Money Collections (Burkina Faso)
Resolved - We are pleased to inform you that the service disruption affecting specific mobile money collections in Burkina Faso has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ivory Coast
Jan 5, 19:57 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting specific mobile money collections in Burkina Faso. Our team is investigating the cause, and we are working to restore full service as quickly as possible. We apologize for any inconvenience.

Affected Services:
Affected Markets: Ivory Coast
Jan 5, 18:33 UTC
Service Restored: Mobile Money Collections (Ivory Coast)
Resolved - We are pleased to inform you that the service disruption affecting collection transactions in Ivory Coast has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ivory Coast
Jan 5, 18:35 UTC
Identified - Dear Valued Customer,

We are aware of a service disruption affecting collection transactions. The issue has been escalated for immediate resolution. Thank you for your patience as we work to restore full service.

Affected Services:
Affected Markets: Ivory Coast
Jan 5, 14:04 UTC
Jan 4, 2026
Service Restored: Name Enquiry Service (Nigeria)
Resolved - We are pleased to inform you that the service disruption impacting some accounts name enquiry has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Jan 4, 23:20 UTC
Identified - Dear Valued Customer,

We are aware of a service disruption impacting some accounts name enquiry. Technical teams are engaged in restoring full service. Thank you for your patience as we work toward a resolution.

Affected Services:
Affected Markets: Nigeria
Jan 4, 22:38 UTC
Jan 3, 2026
Service Restored: KES Collections
Resolved - We are pleased to inform you that the service disruption affecting KES collections has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Jan 3, 20:25 UTC
Identified - Dear Valued Customer,

We are currently investigating a service disruption affecting KES collections. Our team is working to resolve this as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Affected Services:
Affected Markets: Kenya
Jan 3, 18:45 UTC
Service Restored: KES Collections
Resolved - We are pleased to inform you that the service disruption affecting KES collections has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Jan 3, 20:25 UTC
Identified - Dear Valued Customer,

We are currently investigating a service disruption affecting KES collections. Our team is working to resolve this as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Affected Services:
Affected Markets: Kenya
Jan 3, 18:45 UTC
Jan 2, 2026
Service Restored: NGN Payouts
Resolved - We are pleased to inform you that the service disruption affecting NGN payout transactions has been successfully resolved.

We thank you for your patience and understanding.


Affected Services:
Affected Markets: Nigeria
Jan 2, 22:16 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting NGN payout transactions. Our team is working closely with our technical partner to resolve this as quickly as possible.

We apologize for the inconvenience and will provide further updates shortly.

Affected Services:
Affected Markets: Nigeria
Jan 2, 15:18 UTC
Jan 1, 2026
Service Restored: Mobile Money Transactions (Cameroon)
Resolved - We are pleased to inform you that the service disruption affecting collections and payouts via mobile money in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Jan 1, 16:19 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting collections and payouts via mobile money in Cameroon. Our team is working to resolve this as quickly as possible. We apologize for any inconvenience caused.

Affected Services:
Affected Markets: Cameroun
Jan 1, 10:40 UTC
Service Restored: Mobile Money Transactions (Cameroon)
Resolved - We are pleased to inform you that the service disruption affecting collections and payouts via mobile money in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Jan 1, 16:19 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting collections and payouts via mobile money in Cameroon. Our team is working to resolve this as quickly as possible. We apologize for any inconvenience caused.

Affected Services:
Affected Markets: Cameroun
Jan 1, 10:40 UTC
Dec 31, 2025
Service Restored: Mobile Money Collections (Cameroon)
Resolved - We are pleased to inform you that the technical hitch affecting mobile money collections in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Dec 31, 08:07 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical hitch affecting mobile money collections in Cameroon. Our team is investigating the cause, and we are working to restore full service as quickly as possible. We apologize for any inconvenience caused.

Affected Services:
Affected Markets: Cameroun
Dec 30, 13:08 UTC
Service Restored: Mobile Money Collections (Cameroon)
Resolved - We are pleased to inform you that the technical hitch affecting mobile money collections in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Dec 31, 08:07 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical hitch affecting mobile money collections in Cameroon. Our team is investigating the cause, and we are working to restore full service as quickly as possible. We apologize for any inconvenience caused.

Affected Services:
Affected Markets: Cameroun
Dec 30, 13:08 UTC
Dec 30, 2025
Service Restored: Name Enquiry Service (Nigeria)
Resolved - We are pleased to inform you that the service disruption affecting Name Enquiries has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Dec 30, 10:45 UTC
Identified - Dear Valued Customer,

We are aware of a service disruption affecting Name Enquiries. This is due to a connection issue at the provider's end, and they are actively working on a fix.

Thank you for your patience as we restore full service.

Affected Services:
Affected Markets: Nigeria
Dec 30, 10:03 UTC
Service Restored: Mobile Money Collections & Payouts (Cameroon)
Resolved - We are pleased to inform you that the technical issue affecting mobile money collections and payouts in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Dec 30, 08:04 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue affecting mobile money collections and payouts in Cameroon. Our team is working to restore full service as quickly as possible. We apologize for the inconvenience.

Affected Services:
Affected Markets: Cameroun
Dec 30, 06:08 UTC
Service Restored: Mobile Money Collections & Payouts (Cameroon)
Resolved - We are pleased to inform you that the technical issue affecting mobile money collections and payouts in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Dec 30, 08:04 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue affecting mobile money collections and payouts in Cameroon. Our team is working to restore full service as quickly as possible. We apologize for the inconvenience.

Affected Services:
Affected Markets: Cameroun
Dec 30, 06:08 UTC
Dec 29, 2025
Service Restored: Mobile Money Payments (Cameroon)
Resolved - We are pleased to inform you that the issue impacting mobile money processing in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Dec 29, 22:32 UTC
Identified - Dear Valued Customer,

We are aware of an issue impacting mobile money processing in Cameroon. Transactions are currently delayed or failing. We are working on a fix and will update you once services are back online.

We apologize for the interruption.

Affected Services:
Affected Markets: Cameroun
Dec 27, 21:21 UTC
Service Restored: Mobile Money Payments (Cameroon)
Resolved - We are pleased to inform you that the issue impacting mobile money processing in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Dec 29, 22:32 UTC
Identified - Dear Valued Customer,

We are aware of an issue impacting mobile money processing in Cameroon. Transactions are currently delayed or failing. We are working on a fix and will update you once services are back online.

We apologize for the interruption.

Affected Services:
Affected Markets: Cameroun
Dec 27, 21:21 UTC
Service Restored: Mobile Money Collections (Senegal)
Resolved - We are pleased to inform you that the technical issue affecting mobile money collections in Senegal has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Senegal
Dec 29, 22:31 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue affecting mobile money collections in Senegal. Our team is investigating the cause, and we will provide an update shortly. We apologize for the inconvenience.

Affected Services:
Affected Markets: Senegal
Dec 28, 22:16 UTC
Service Restored: Mobile Money Collections (Senegal)
Resolved - We are pleased to inform you that the technical issue affecting mobile money collections in Senegal has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Senegal
Dec 29, 22:31 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue affecting mobile money collections in Senegal. Our team is investigating the cause, and we will provide an update shortly. We apologize for the inconvenience.

Affected Services:
Affected Markets: Senegal
Dec 28, 22:16 UTC
Dec 28, 2025
Service Restored: Mobile Money Collections (Rwanda)
Resolved - Dear Valued Customer,

We are pleased to inform you that the technical hitch affecting mobile money collections in Rwanda has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Rwanda
Dec 28, 14:30 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical hitch affecting mobile money collections in Rwanda. Our team is investigating the cause and working toward a swift resolution.

We apologize for the inconvenience and will provide an update shortly.

Affected Services:
Affected Markets: Rwanda
Dec 28, 08:21 UTC
Dec 27, 2025
Service Restored: Mobile Money Collections (Senegal)
Resolved - Dear Valued Customer,

We are pleased to inform you that the technical hitch affecting mobile money collections in Senegal has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Senegal
Dec 27, 09:41 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical hitch affecting mobile money collections in Senegal. Some transactions may appear as pending. Our team is working to resolve this as quickly as possible.

We apologize for the inconvenience and will provide an update shortly.

Affected Services:
Affected Markets: Senegal
Dec 26, 10:52 UTC
Service Restored: Mobile Money Collections (Senegal)
Resolved - Dear Valued Customer,

We are pleased to inform you that the technical hitch affecting mobile money collections in Senegal has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Senegal
Dec 27, 09:41 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical hitch affecting mobile money collections in Senegal. Some transactions may appear as pending. Our team is working to resolve this as quickly as possible.

We apologize for the inconvenience and will provide an update shortly.

Affected Services:
Affected Markets: Senegal
Dec 26, 10:52 UTC
Service Restored: Mobile Money Payments (Cameroon)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting collections and payouts via mobile money in Cameroon has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Dec 27, 09:39 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting collections and payouts via mobile money in Cameroon. Our team is working to resolve this as quickly as possible.

We apologize for the inconvenience and will provide updates shortly.

Affected Services:
Affected Markets: Cameroun
Dec 26, 10:54 UTC
Service Restored: Mobile Money Payments (Cameroon)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting collections and payouts via mobile money in Cameroon has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Dec 27, 09:39 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting collections and payouts via mobile money in Cameroon. Our team is working to resolve this as quickly as possible.

We apologize for the inconvenience and will provide updates shortly.

Affected Services:
Affected Markets: Cameroun
Dec 26, 10:54 UTC
Dec 26, 2025
Dec 25, 2025
Service Restored: Mobile Money Collections (Rwanda)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption impacting payment collections in Rwanda has been successfully resolved. We are monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Rwanda
Dec 25, 17:19 UTC
Identified - Dear Valued Customer,

We are aware of a service disruption impacting payment collections in Rwanda. We are working urgently to resolve this and will share updates shortly.

Thank you for your patience.

Affected Services:
Affected Markets: Rwanda
Dec 25, 16:07 UTC
Dec 24, 2025
Service Restored: Mobile Money Cameroon
Resolved - Dear Valued Customer,

We are pleased to inform you that the connection timeouts with our Cameroon Mobile Money service, impacting all transactions has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Dec 24, 21:57 UTC
Identified - Dear Valued Customer,

We are experiencing connection timeouts with our Senegal Mobile Money service, impacting all transactions.

The service provider has been notified and is actively working on a fix. Thank you for your patience as we work to restore full service.

Affected Services:
Affected Markets: Cameroun
Dec 24, 21:02 UTC
Service Restored: Mobile Money Cameroon
Resolved - Dear Valued Customer,

We are pleased to inform you that the connection timeouts with our Cameroon Mobile Money service, impacting all transactions has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Dec 24, 21:57 UTC
Identified - Dear Valued Customer,

We are experiencing connection timeouts with our Senegal Mobile Money service, impacting all transactions.

The service provider has been notified and is actively working on a fix. Thank you for your patience as we work to restore full service.

Affected Services:
Affected Markets: Cameroun
Dec 24, 21:02 UTC
Nigerian Naira (NGN) Payouts
Resolved - Dear Valued Customer,

We are pleased to inform you that the issue affecting Nigerian Naira (NGN) Payouts has been successfully resolved. We are monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Dec 24, 12:21 UTC
Identified - Dear Valued Customer,

We are experiencing an issue affecting Nigerian Naira (NGN) Payouts.

Our technical team has notified the external service partner and is actively pursuing a resolution.

We apologize for the inconvenience and will provide an update shortly.

Affected Services:
Affected Markets: Nigeria
Dec 24, 11:44 UTC
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