Intermittent Issue with Dynamic Account Generation
Identified - Dear Valued Customer,

We are experiencing a service disruption affecting the generation of dynamic accounts with one of our partners.

Our technical team is actively reviewing the issue to determine the scope and cause. We will provide an update as soon as we have more definitive information.

We apologize for any inconvenience this may cause.

Affected Services:
Affected Markets: Nigeria
Nov 22, 2025 - 08:13 UTC
Service Degradation - Transaction Notification Delay
Identified - Dear Valued Customer,

We are currently experiencing a service issue that is causing a delay in transaction notifications for some customers.

Transactions are processing normally, but the notifications may be delayed.

The external partner responsible for this component has been notified and is actively working on a resolution.

We will provide an update as soon as we have progress. We apologize for any inconvenience.

Affected Services:
Affected Markets: Nigeria
Nov 19, 2025 - 09:42 UTC
Service Degradation: Mobile Money Collections & Payouts (Ghana)
Identified - Dear Valued Customer,

We are currently experiencing intermittent timeout issues affecting both Mobile Money Collections and Payouts in Ghana.

This issue is external to our systems (partner related). Our technical teams are actively investigating the matter and working on a resolution with our partner.

We apologize for any inconvenience caused and appreciate your patience. We will provide an update as soon as more information is available.

Affected Services:
Affected Markets: Ghana
Nov 17, 2025 - 19:57 UTC
Service Interruption Affecting Collections Rail
Identified - Dear Valued Customer,

We are currently observing a disruption impacting our Collections Processing Rail. This issue originates from a third party provider. Customers may experience delays or interruptions in collection activities.

Our partner is actively investigating the cause and working toward a resolution.

We apologize for the inconvenience and will provide the next update as soon as more information is available.

Affected Services:
Affected Markets: Nigeria
Nov 16, 2025 - 19:42 UTC
Service Disruption: Account Number Generation
Update - Dear Valued Customer

We are pleased to inform you that the issue affecting dynamic account generation has been resolved and this functionality is now fully operational.

Our team is continuing to work diligently with the service provider to resolve the issue with static account generation and we will provide an update as soon as we have more information.

Thank you for your continued patience and understanding.

Affected Services:
Affected Markets: Ghana
Nov 13, 2025 - 07:02 UTC
Update - Dear Valued Customer,

Please note that the service disruption also affects our ability to generate dynamic account numbers for some customers in Ghana. Our team is working closely with the provider to implement a resolution as quickly as possible.

We apologize for the inconvenience this causes and appreciate your patience. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Ghana
Nov 12, 2025 - 22:32 UTC
Identified - Dear Valued Customer,

We are experiencing a service disruption affecting our ability to generate static account numbers for some customers in Ghana.

This issue originates with a third-party provider, and our team is working closely with their engineers to implement a resolution as quickly as possible.

We apologize for the inconvenience this causes and appreciate your patience. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Ghana
Nov 07, 2025 - 06:23 UTC
Service Disruption: Account Number Generation
Identified - Dear Valued Customer,

We are experiencing a service disruption affecting our ability to generate dynamic and static account numbers for some customers in Ghana.

This issue originates with a third-party provider. Our team is working closely with their engineers to implement a resolution as quickly as possible.

We apologize for the inconvenience this causes and appreciate your patience. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Ghana
Nov 12, 2025 - 22:04 UTC
Service Disruption: Mobile Money Collections (Uganda)
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting Mobile Money collections in Uganda. This issue is external, originating with one of our service providers.

We have identified the issue and our technical team is actively working with the provider to resolve it.

We will share an update as soon as we have more information. We apologize for the inconvenience this is causing.

Affected Services:
Affected Markets: Uganda
Nov 12, 2025 - 17:48 UTC
Service Disruption: Mobile Money (Senegal)
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Senegal. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Senegal
Nov 02, 2025 - 05:37 UTC
Service Disruption: Mobile Money (Senegal)
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Senegal. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Senegal
Nov 02, 2025 - 05:37 UTC
Service Disruption: Mobile Money (Tanzania)
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Tanzania. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Tanzania
Oct 29, 2025 - 12:15 UTC
Service Update: Card Collections in Ghana
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting card collections through one of our partner bank in Ghana.
As an interim measure, transactions are now being processed through an alternative channel to ensure continuity.

Our team is actively working with the partner on a resolution and will keep you informed on the progress.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

Affected Services:
Affected Markets: Ghana
Oct 16, 2025 - 08:04 UTC
Issue with InTouch (Moov), 11th September 2025
Update - Dear Valued Customer,

We are still experiencing a service disruption affecting payout transactions.

Our team is continuing to work closely with our provider to resolve the technical issue as quickly as possible.

We apologize for the ongoing inconvenience and will provide another update as soon as we have new information. Thank you for your continued patience.

Affected Services:
Affected Markets: Ivory Coast
Sep 14, 2025 - 23:10 UTC
Investigating - We are still experiencing a service disruption affecting payout transactions. Our team is continuing to work closely with our provider to resolve the technical issue as quickly as possible.

We apologize for the ongoing inconvenience and will provide another update as soon as we have new information. Thank you for your continued patience.

Affected Services:
Affected Markets: Ivory Coast
Sep 12, 2025 - 18:49 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting payout transactions. This is due to a technical issue with our provider.

Our team is in direct contact with them and working urgently to resolve this. We apologize for the inconvenience and appreciate your patience as we work to restore full service.

Affected Services:
Affected Markets: Ivory Coast
Sep 11, 2025 - 19:41 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Flutterwave Website Operational
Flutterwave for Business Operational
Flutterwave Sign-up Operational
Flutterwave API ? Operational
Dashboard Operational
Virtual Cards Operational
Settlements Operational
Chargebacks Operational
Bill Payments (Airtime) Operational
Bill Payments (Cable TV) Operational
Flutterwave Collections Partial Outage
Checkout JS ? Partial Outage
Collections APIs Partial Outage
Virtual Account Numbers Operational
USSD Collections Operational
Flutterwave Payouts Operational
Payouts APIs ? Operational
Flutterwave Store Operational
Merchant Stores Operational
Flutterwave Offline Operational
Point of Sale - POS Operational
Agency App Operational
Remittance Products Operational
SendApp ? Operational
Swap ? Operational
Tuition ? Operational
Shared Services Operational
Bank Verification Number (BVN) Operational
OTP Services Operational
SMS service ? Operational
Servman ? Operational
Integration Tester ? Operational
Flutterwave Infrastructure Operational
Windows Server Group Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 22, 2025

Unresolved incident: Intermittent Issue with Dynamic Account Generation.

Nov 21, 2025

No incidents reported.

Nov 20, 2025
Service Restored - Cameroon Mobile Money
Resolved - Dear Valued Customer,

We are pleased to inform you that the intermittent service disruption affecting transactions (both collections and payouts) in Cameroon, has been successfully resolved. We will keep monitoring. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Nov 20, 11:45 UTC
Identified - Dear Valued Customer,

We are aware of an intermittent service disruption affecting transactions (both collections and payouts) in Cameroon.

This is due to an issue with one of our service partners. Investigation is underway to restore full service stability.

We appreciate your patience and will update you as soon as we have more information.

Affected Services:
Affected Markets: Cameroun
Nov 20, 11:23 UTC
Service Restored - Cameroon Mobile Money
Resolved - Dear Valued Customer,

We are pleased to inform you that the intermittent service disruption affecting transactions (both collections and payouts) in Cameroon, has been successfully resolved. We will keep monitoring. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Nov 20, 11:45 UTC
Identified - Dear Valued Customer,

We are aware of an intermittent service disruption affecting transactions (both collections and payouts) in Cameroon.

This is due to an issue with one of our service partners. Investigation is underway to restore full service stability.

We appreciate your patience and will update you as soon as we have more information.

Affected Services:
Affected Markets: Cameroun
Nov 20, 11:23 UTC
Nov 19, 2025
Service Disruption Affecting Multiple Business Platforms
Resolved - Dear Valued Customer,

Please be informed that all our services have recovered successfully following the outage caused by Cloudflare. We apologise for all inconveniences experienced.
Thank you for understanding
Nov 19, 08:18 UTC
Monitoring - Dear Valued Customer,
We wish to inform you that our platforms are currently up and running. However, we are monitoring closely to ensure continued stability.
We apologize for the interruption and will update you immediately upon full resolution.
Nov 18, 15:46 UTC
Identified - We are currently experiencing intermittent service outages affecting multiple platforms, including Flutterwave for Business (F4B) and SEND.
This disruption is as a result of an issue with a Core Domain provider (Cloudflare).
Our engineering team is actively engaged and working to mitigate the impact and restore full stability as quickly as possible.
We apologize for any inconvenience caused. We will provide an update shortly.
Nov 18, 12:11 UTC
Service Restored: Transaction Notification Delays
Resolved - Dear Valued Customer,

We are pleased to inform you that the issue with delays in receiving transaction notifications has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Nov 19, 07:32 UTC
Identified - Dear Valued Customer,

We are currently experiencing an issue that may cause delays in receiving transaction notifications.

Transactions are processing, but the delivery of the confirmation notification is impacted. This issue has been escalated to our partner, and they are actively working on a resolution.

We apologize for the inconvenience and appreciate your patience. We will share an update as soon as new information is available.

Affected Services:
Affected Markets: Nigeria
Nov 18, 23:11 UTC
Nov 18, 2025
Service Restored: Pay with Bank Transfer Impacted
Resolved - Dear Valued Customer,

We are pleased to inform you that the downtime impacting Pay with Bank Transfer (PWBT) service on some rails has been successfully resolved. We are monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Nov 18, 17:45 UTC
Identified - Dear Valued Customer,

We are currently experiencing a downtime impacting Pay with Bank Transfer (PWBT) service on some rails.

Our technical team is working with the service provider towards a resolution.

We apologize for the inconvenience and will provide a further update as soon as we have more information.

Affected Services:
Affected Markets: Nigeria
Nov 18, 15:34 UTC
Service Restored - Mobile Money Services (Cameroon)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption impacting Mobile Money collections and payouts in Cameroon has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Nov 18, 09:09 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption impacting Mobile Money collections and payouts in Cameroon.

This is an issue with an external partner that is affecting transactions on the rail. Our partner is actively investigating the situation to restore full service.

We apologize for the inconvenience and appreciate your patience. We will provide an update as soon as we have further information.

Affected Services:
Affected Markets: Cameroun
Nov 18, 06:35 UTC
Service Restored - Mobile Money Services (Cameroon)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption impacting Mobile Money collections and payouts in Cameroon has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Nov 18, 09:09 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption impacting Mobile Money collections and payouts in Cameroon.

This is an issue with an external partner that is affecting transactions on the rail. Our partner is actively investigating the situation to restore full service.

We apologize for the inconvenience and appreciate your patience. We will provide an update as soon as we have further information.

Affected Services:
Affected Markets: Cameroun
Nov 18, 06:35 UTC
Nov 17, 2025
Service Restored: Intermittent F4B Login Issues
Resolved - Dear Valued Customer,

We are pleased to inform you that the intermittent login issues affecting users of the F4B platform has been successfully resolved. We are monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Global
Nov 17, 16:39 UTC
Identified - Dear Valued Customer,

We are currently experiencing intermittent login issues affecting users of the F4B platform.

Our engineering team is actively investigating the cause and working toward a resolution.

We apologize for the inconvenience and will provide an update as soon as more information is available.

Affected Services:
Affected Markets: Global
Nov 17, 16:24 UTC
Service Restored: Collections Disruption on Rail Services in KENYA
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption impacting some collections for our rail services in Kenya has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Nov 17, 12:00 UTC
Identified - Dear Valued Customer,

We are aware of a service disruption impacting some collections for our rail services in Kenya. This is currently under investigation by our provider.

We apologize for any inconvenience. Thank you for your understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Kenya
Nov 16, 22:55 UTC
Service Restored: Collections Disruption on Rail Services in KENYA
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption impacting some collections for our rail services in Kenya has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Nov 17, 12:00 UTC
Identified - Dear Valued Customer,

We are aware of a service disruption impacting some collections for our rail services in Kenya. This is currently under investigation by our provider.

We apologize for any inconvenience. Thank you for your understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Kenya
Nov 16, 22:55 UTC
Service Restored: Transaction Notifications and Name Enquiry (Nigeria)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption impacting some of our Payment Processing Services has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Nov 17, 11:58 UTC
Update - Please note that we have switched to our secondary rail and transactions are processing. We will keep you updated on the progress of this issue.

Affected Services:
Affected Markets: Nigeria
Nov 17, 10:00 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption impacting some of our Payment Processing Services. This issue is originating from a third party provider.

Customers may observe the following issues:
Delay in transaction notifications.
Failure of Name Enquiry requests.

Our technical team is diligently working with the provider towards a swift resolution.

We apologize for any inconvenience this may cause and will provide the next update as soon as we have more information.

Affected Services:
Affected Markets: Nigeria
Nov 17, 09:49 UTC
Service Restored: Uganda Mobile Money Collections
Resolved - Dear Valued Customer,

Please be informed that the reported downtime was due to a scheduled system maintenance. Transactions are processing fine now. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Uganda
Nov 17, 06:59 UTC
Identified - Dear Valued Customer,

We are aware of a service interruption affecting collections via mobile money service in Uganda.

This disruption is currently under active investigation by our service provider.

We understand this causes inconvenience and thank you for your patience while we work to resolve this issue with our provider.

Affected Services:
Affected Markets: Uganda
Nov 16, 22:52 UTC
Nov 16, 2025
Service Restored - Transaction Notifications and Account Lookups
Resolved - Dear Valued Customer,

We are pleased to inform you that the intermittent issues affecting transaction confirmations and related account services has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Nov 16, 20:20 UTC
Identified - Dear Valued Customer,

We are experiencing intermittent issues affecting transaction confirmations and related account services. This issue originates from a third party provider

The immediate customer impact includes delays in receiving transaction alerts and some instances of account name verification failures.

The provider is aware of the issue and is actively investigating for a resolution.

Thank you for your understanding.

Affected Services:
Affected Markets: Nigeria
Nov 16, 19:46 UTC
Nov 15, 2025

No incidents reported.

Nov 14, 2025
Service Restored: Mobile Money (Cameroon)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption impacting Mobile Money Collections and Payouts in Cameroon has been successfully resolved. We are monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Nov 14, 16:51 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption impacting Mobile Money Collections and Payouts in Cameroon.

This issue is under active investigation by our partner.

We will provide an update as soon as we have more information. We apologize for the inconvenience this may cause.

Affected Services:
Affected Markets: Cameroun
Nov 14, 14:31 UTC
Service Restored: Mobile Money (Cameroon)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption impacting Mobile Money Collections and Payouts in Cameroon has been successfully resolved. We are monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Nov 14, 16:51 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption impacting Mobile Money Collections and Payouts in Cameroon.

This issue is under active investigation by our partner.

We will provide an update as soon as we have more information. We apologize for the inconvenience this may cause.

Affected Services:
Affected Markets: Cameroun
Nov 14, 14:31 UTC
Service Restored: Kenya Collections (KES)
Resolved - Dear All,

We are pleased to inform you that the service disruption affecting our Kenya Shilling (KES) Collections has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Nov 14, 12:29 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting our Kenya Shilling (KES) Collections.

Our technical team is actively investigating the issue with our partner and working to restore full service on this rail.

We apologize for the inconvenience and appreciate your patience as we work toward a swift resolution.

Affected Services:
Affected Markets: Kenya
Nov 14, 10:31 UTC
Service Restored: Kenya Collections (KES)
Resolved - Dear All,

We are pleased to inform you that the service disruption affecting our Kenya Shilling (KES) Collections has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Nov 14, 12:29 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting our Kenya Shilling (KES) Collections.

Our technical team is actively investigating the issue with our partner and working to restore full service on this rail.

We apologize for the inconvenience and appreciate your patience as we work toward a swift resolution.

Affected Services:
Affected Markets: Kenya
Nov 14, 10:31 UTC
Service Restored: Mobile Money Collections (Ivory Coast)
Resolved - Dear All,

We are pleased to inform you that the service disruption affecting Mobile Money transactions in Ivory Coast has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ivory Coast
Nov 14, 08:02 UTC
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Ivory Coast. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.


Affected Services:
Affected Markets: Ivory Coast
Nov 14, 05:49 UTC
Service Restored: Mobile Money Collections (Ivory Coast)
Resolved - Dear All,

We are pleased to inform you that the service disruption affecting Mobile Money transactions in Ivory Coast has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ivory Coast
Nov 14, 08:01 UTC
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Ivory Coast. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.


Affected Services:
Affected Markets: Ivory Coast
Nov 14, 05:48 UTC
Service Disruption: Mobile Money Collections (Rwanda)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money transactions in Rwanda has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Rwanda
Nov 14, 07:51 UTC
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Rwanda. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Rwanda
Nov 14, 06:51 UTC
Nov 13, 2025
Service Restored: Pay with Bank Transfer (PWBT)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption impacting pay with bank transfer functionality with one of our service providers in Nigeria has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Nov 13, 00:23 UTC
Identified - Dear Valued Customer,

We are currently experiencing an unexpected service disruption impacting pay with bank transfer functionality with one of our service providers in Nigeria.

This issue is causing intermittent delays and failures for some customers. Our technical team is fully engaged and actively working with the provider to find the root cause.

We will provide an update as soon as we have a clear diagnosis or confirmation of resolution. We sincerely apologize for any inconvenience this may be causing.

Affected Services:
Affected Markets: Nigeria
Nov 12, 22:46 UTC
Nov 12, 2025
Service Restored: Pay with Bank Transfer (PWBT)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting pay with bank transfer has been successfully resolved. We are monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Nov 12, 22:41 UTC
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Tanzania. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Nigeria
Nov 3, 13:54 UTC
Service Restored: Intermittent Delays & Failures
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption impacting our processing systems has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Global
Nov 12, 18:44 UTC
Identified - Dear Valued Customer,

We are experiencing a service disruption impacting our processing systems. This may lead to intermittent failures or delays across various transaction services.

Our engineering team is actively investigating the cause and working toward a resolution.

We apologize for any inconvenience this may cause and will update this page as soon as we have further information.

Affected Services:
Affected Markets: Global
Nov 12, 18:33 UTC
Service Restored - Static Account Creation
Resolved - Dear Valued Customer,

We are pleased to inform you that the disruption affecting the creation of accounts through one of our banking partners in Nigeria has been successfully resolved. We are monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Nov 12, 15:05 UTC
Identified - Dear Valued Customer,

We are currently experiencing a disruption affecting the creation of accounts through one of our banking partners in Nigeria.

The provider has confirmed the failure, and we are working with their team to restore the functionality.

We apologize for the inconvenience and will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Nigeria
Nov 6, 20:10 UTC
Service Restored: Mobile Money (Cameroon)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money transactions in Cameroon has been successfully resolved. We are monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Nov 12, 14:44 UTC
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Cameroon. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Cameroun
Nov 11, 16:45 UTC
Service Restored: Mobile Money (Cameroon)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money transactions in Cameroon has been successfully resolved. We are monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Nov 12, 14:44 UTC
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Cameroon. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Cameroun
Nov 11, 16:45 UTC
Service Restored: Intermittent Processing Delays
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption impacting access and response times for some payment and connectivity services has been successfully resolved. We are monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Nov 12, 09:47 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption impacting access and response times for some of some payment and connectivity services.

Our technical team is actively investigating the cause of the downtime and working diligently to restore full service immediately.

We will provide an update as soon as we have more information.

We apologize for any interruption this may cause to your operations.

Affected Services:
Affected Markets: Nigeria
Nov 12, 09:24 UTC
Service Restored: Business Application (F4B)
Resolved - Dear Valued Customer,

We are pleased to inform you that the delay in payout processing on our business application F4B has been successfully resolved. We are monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding

Affected Services:
Affected Markets: Nigeria
Nov 12, 09:41 UTC
Identified - Dear Valued Customer,

We are currently experiencing a significant delay in payout processing.

A high volume of initiated payouts are being temporarily held in NEW and PENDING status.

Our engineering team is actively investigating the cause and working with urgency to resolve the issue and restore normal processing speed.

We understand the importance of timely payouts and sincerely apologize for this unexpected delay and any inconvenience it causes.

Affected Services:
Affected Markets: Nigeria
Nov 12, 07:06 UTC
Nov 11, 2025
Service Restored: Intermittent Issue with Collections (South Africa)
Resolved - Dear Valued Customer,

We are pleased to inform you that the intermittent issue affecting our collection services in South Africa has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: South Africa
Nov 11, 07:09 UTC
Identified - Dear Valued Customer,

We are aware of an intermittent issue affecting our collection services in South Africa.

The disruption is originating from an external payment partner. We are seeing delays and failures in collections processing.

Our teams are engaged and awaiting confirmation of a resolution from the provider. We are sorry for the disruption and appreciate your understanding.

Affected Services:
Affected Markets: South Africa
Nov 11, 06:10 UTC
Nov 10, 2025
Service Restored: Mobile Money (Cameroon)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money transactions in Cameroon has been successfully resolved. Thank you for your patience and understanding

Affected Services:
Affected Markets: Cameroun
Nov 10, 23:06 UTC
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Cameroon. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.


Affected Services:
Affected Markets: Cameroun
Nov 10, 13:49 UTC
Service Restored: Mobile Money (Cameroon)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money transactions in Cameroon has been successfully resolved. Thank you for your patience and understanding

Affected Services:
Affected Markets: Cameroun
Nov 10, 23:06 UTC
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Cameroon. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.


Affected Services:
Affected Markets: Cameroun
Nov 10, 13:49 UTC
Nov 9, 2025

No incidents reported.

Nov 8, 2025
Service Restored: Mobile Money (Uganda)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money collections in Uganda has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Uganda
Nov 8, 22:44 UTC
Update - Dear Valued Customer,

Please note that service has improved and transactions are now processing successfully. We are monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Uganda
Nov 8, 21:03 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting Mobile Money collections in Uganda. This issue is external, originating with one of our service providers.

We have identified the issue and our technical team is actively working with the provider to resolve it. We will share an update as soon as we have more information. We apologize for the inconvenience this is causing.

Affected Services:
Affected Markets: Uganda
Nov 8, 18:49 UTC
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