Degraded Service for Rwanda Mobile Money
Identified - Dear Valued Customer,

Please note there is an ongoing service issue affecting Mobile Money collections in Rwanda.

This disruption is caused by an external service provider, leading to transaction failures on the collection rail.

The provider has been alerted, and we are awaiting confirmation of a fix.

Thank you for your patience as this issue is being addressed by our partner.

Affected Services:
Affected Markets: Rwanda
Dec 04, 2025 - 13:24 UTC
Service Interruption Affecting Collections Rail
Update - Dear Valued Customer,

We are still experiencing a low success rate on MONO rail. Work is still ongoing to resolve this. We will continue to share more updates as we learn more. We apologize for the inconveniences experienced, and we appreciate your patience.

Affected Services:
Affected Markets: Nigeria
Nov 24, 2025 - 15:57 UTC
Identified - Dear Valued Customer,

We are currently observing a disruption impacting our Collections Processing Rail. This issue originates from a third party provider. Customers may experience delays or interruptions in collection activities.

Our partner is actively investigating the cause and working toward a resolution.

We apologize for the inconvenience and will provide the next update as soon as more information is available.

Affected Services:
Affected Markets: Nigeria
Nov 16, 2025 - 19:42 UTC
Service Disruption: Account Number Generation
Update - Dear Valued Customer

We are pleased to inform you that the issue affecting dynamic account generation has been resolved and this functionality is now fully operational.

Our team is continuing to work diligently with the service provider to resolve the issue with static account generation and we will provide an update as soon as we have more information.

Thank you for your continued patience and understanding.

Affected Services:
Affected Markets: Ghana
Nov 13, 2025 - 07:02 UTC
Update - Dear Valued Customer,

Please note that the service disruption also affects our ability to generate dynamic account numbers for some customers in Ghana. Our team is working closely with the provider to implement a resolution as quickly as possible.

We apologize for the inconvenience this causes and appreciate your patience. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Ghana
Nov 12, 2025 - 22:32 UTC
Identified - Dear Valued Customer,

We are experiencing a service disruption affecting our ability to generate static account numbers for some customers in Ghana.

This issue originates with a third-party provider, and our team is working closely with their engineers to implement a resolution as quickly as possible.

We apologize for the inconvenience this causes and appreciate your patience. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Ghana
Nov 07, 2025 - 06:23 UTC
Service Disruption: Account Number Generation
Identified - Dear Valued Customer,

We are experiencing a service disruption affecting our ability to generate dynamic and static account numbers for some customers in Ghana.

This issue originates with a third-party provider. Our team is working closely with their engineers to implement a resolution as quickly as possible.

We apologize for the inconvenience this causes and appreciate your patience. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Ghana
Nov 12, 2025 - 22:04 UTC
Service Disruption: Mobile Money (Senegal)
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Senegal. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Senegal
Nov 02, 2025 - 05:37 UTC
Service Disruption: Mobile Money (Senegal)
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Senegal. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Senegal
Nov 02, 2025 - 05:37 UTC
Service Update: Card Collections in Ghana
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting card collections through one of our partner bank in Ghana.
As an interim measure, transactions are now being processed through an alternative channel to ensure continuity.

Our team is actively working with the partner on a resolution and will keep you informed on the progress.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

Affected Services:
Affected Markets: Ghana
Oct 16, 2025 - 08:04 UTC
Issue with InTouch (Moov), 11th September 2025
Update - Dear Valued Customer,

We are still experiencing a service disruption affecting payout transactions.

Our team is continuing to work closely with our provider to resolve the technical issue as quickly as possible.

We apologize for the ongoing inconvenience and will provide another update as soon as we have new information. Thank you for your continued patience.

Affected Services:
Affected Markets: Ivory Coast
Sep 14, 2025 - 23:10 UTC
Investigating - We are still experiencing a service disruption affecting payout transactions. Our team is continuing to work closely with our provider to resolve the technical issue as quickly as possible.

We apologize for the ongoing inconvenience and will provide another update as soon as we have new information. Thank you for your continued patience.

Affected Services:
Affected Markets: Ivory Coast
Sep 12, 2025 - 18:49 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting payout transactions. This is due to a technical issue with our provider.

Our team is in direct contact with them and working urgently to resolve this. We apologize for the inconvenience and appreciate your patience as we work to restore full service.

Affected Services:
Affected Markets: Ivory Coast
Sep 11, 2025 - 19:41 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Flutterwave Website Operational
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Flutterwave API Operational
Dashboard Operational
Virtual Cards Operational
Settlements Operational
Chargebacks Operational
Bill Payments (Airtime) Operational
Bill Payments (Cable TV) Operational
Flutterwave Collections Operational
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Collections APIs Operational
Virtual Account Numbers Operational
USSD Collections Operational
Flutterwave Payouts Operational
Payouts APIs Operational
Flutterwave Store Operational
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Point of Sale - POS Operational
Agency App Operational
Remittance Products Operational
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Servman Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 6, 2025
Service Restored: Collections Impacted in Ivory Coast
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption impacting our Mobile Collections in Ivory Coast has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ivory Coast
Dec 6, 08:54 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption impacting our Mobile Collections in Ivory Coast.

This issue is external and is affecting our ability to process collections on the rail. Our partner has been informed and they are actively investigating the disruption and working to identify the cause and path to resolution.

We apologize for the inconvenience and will provide an update as soon as we have confirmed information.

Affected Services:
Affected Markets: Ivory Coast
Dec 5, 23:39 UTC
Service Restored - Cameroon Mobile Money Collections
Resolved - Dear Valued Customer,

We are pleased to inform you that the disruption affecting our Mobile Money collection service in Cameroon has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Dec 6, 08:51 UTC
Identified - Dear Valued Customer,

We are currently experiencing a disruption affecting our Mobile Money collection service in Cameroon.

Our engineering team has escalated the issue to our partner and are working to confirm the underlying cause and determine a resolution timeline. This disruption is causing collection failures and delays.

We apologize for any inconvenience this may cause and thank you for your patience. We will provide an update as soon as more information becomes available.

Affected Services:
Affected Markets: Cameroun
Dec 6, 06:35 UTC
Service Restored - Cameroon Mobile Money Collections
Resolved - Dear Valued Customer,

We are pleased to inform you that the disruption affecting our Mobile Money collection service in Cameroon has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Dec 6, 08:51 UTC
Identified - Dear Valued Customer,

We are currently experiencing a disruption affecting our Mobile Money collection service in Cameroon.

Our engineering team has escalated the issue to our partner and are working to confirm the underlying cause and determine a resolution timeline. This disruption is causing collection failures and delays.

We apologize for any inconvenience this may cause and thank you for your patience. We will provide an update as soon as more information becomes available.

Affected Services:
Affected Markets: Cameroun
Dec 6, 06:35 UTC
Dec 5, 2025
Service Restored: Collections Impacted in Côte d'Ivoire
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption impacting our Mobile Collections in Côte d'Ivoire has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cote D'ivoire
Dec 5, 23:50 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption impacting our Mobile Collections in Côte d'Ivoire.

This issue is external and is affecting our ability to process collections on the rail. Our partner has been informed and they are actively investigating the disruption and working to identify the cause and path to resolution.

We apologize for the inconvenience and will provide an update as soon as we have confirmed information.

Affected Services:
Affected Markets: Cote D'ivoire
Dec 5, 14:21 UTC
Service Restored: Virtual Account Creation Interrupted (Nigeria)
Resolved - Dear Valued Customer,

We are pleased to inform you that the disruption resulting in a high failure rate for both Dynamic and Static Virtual Account Number (VAN) creation has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Dec 5, 06:41 UTC
Identified - Dear Valued Customer,

We are currently experiencing a disruption resulting in a high failure rate for both Dynamic and Static Virtual Account Number (VAN) creation.

This issue stems from network problems being experienced by a banking partner, which may also intermittently affect transaction processing.

Our engineers are monitoring the situation and are in contact with our partner for an urgent resolution. We apologize for the inconvenience and will provide an update as soon as the issue is resolved.

Affected Services:
Affected Markets: Nigeria
Dec 5, 06:24 UTC
Dec 4, 2025
Service Restored: Bank Transfer Name Enquiry Disruption (Nigeria)
Resolved - Dear Valued Customer,

We are pleased to inform you that the disruption with our banking partner that is impacting the Name Enquiry service for interbank transfers has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Dec 4, 15:11 UTC
Identified - Dear Valued Customer,

We are currently experiencing a disruption with a key banking partner that is impacting the Name Enquiry service for interbank transfers.

The failure of this enquiry service may cause delays in transaction notifications for our customers.

The external partner has been notified and is actively working on a resolution. We will provide updates as soon as they become available.

We apologize for the inconvenience and thank you for your patience.

Affected Services:
Affected Markets: Nigeria
Dec 4, 13:40 UTC
Service Restored: Intermittent Disruption to Banking Services (Cameroon)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption originating from one of our partners in Cameroon has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Dec 4, 07:29 UTC
Identified - Dear Valued Customer,

We are addressing a service disruption originating from one of our key partners in Cameroon. This is causing two main issues for customers using our bank transfer services:

1. Delayed Notifications for completed transactions.
2. Failing Name Enquiry Service.

We have notified the partner involved and are monitoring their resolution efforts closely.

Thank you for your patience. We will provide our next update as soon as we have more information.

Affected Services:
Affected Markets: Cameroun
Dec 2, 13:06 UTC
Service Restored: Intermittent Disruption to Banking Services (Cameroon)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption originating from one of our partners in Cameroon has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Dec 4, 07:29 UTC
Identified - Dear Valued Customer,

We are addressing a service disruption originating from one of our key partners in Cameroon. This is causing two main issues for customers using our bank transfer services:

1. Delayed Notifications for completed transactions.
2. Failing Name Enquiry Service.

We have notified the partner involved and are monitoring their resolution efforts closely.

Thank you for your patience. We will provide our next update as soon as we have more information.

Affected Services:
Affected Markets: Cameroun
Dec 2, 13:06 UTC
Degraded Restored: Ghana Mobile Collections and Payouts
Resolved - Dear Valued Customer,

We are pleased to inform you that the technical issue impacting Mobile Collections and Payouts in Ghana has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ghana
Dec 4, 07:27 UTC
Identified - Dear Valued Customer,

We are currently experiencing an external technical issue impacting Mobile Collections and Payouts in Ghana.

The disruption is intermittent and is caused by challenges within a third-party service.

Our team is actively monitoring the situation as the service provider works to stabilize and resolve their service.

We apologize for the inconvenience and will provide an update as soon as the issue is resolved.

Affected Services:
Affected Markets: Ghana
Dec 3, 17:59 UTC
Dec 3, 2025
Dec 2, 2025
Dec 1, 2025

No incidents reported.

Nov 30, 2025
Service Restored: Cameroon Mobile Collections
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption impacting Mobile Money collections in Cameroon has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Nov 30, 21:59 UTC
Identified - Dear Valued Customer,

We are currently observing a service disruption impacting Mobile Money collections in Cameroon.

This issue has been escalated to our partner and is under active investigation. We are working to identify the root cause and restore full functionality as quickly as possible.

We apologize for the inconvenience and will provide an update shortly.

Affected Services:
Affected Markets: Cameroun
Nov 30, 11:33 UTC
Service Restored: Cameroon Mobile Collections
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption impacting Mobile Money collections in Cameroon has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Nov 30, 21:59 UTC
Identified - Dear Valued Customer,

We are currently observing a service disruption impacting Mobile Money collections in Cameroon.

This issue has been escalated to our partner and is under active investigation. We are working to identify the root cause and restore full functionality as quickly as possible.

We apologize for the inconvenience and will provide an update shortly.

Affected Services:
Affected Markets: Cameroun
Nov 30, 11:33 UTC
Service Restored: Intermittent Disruption to Core Banking Services (Nigeria)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption originating from one of our partners has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Nov 30, 15:16 UTC
Identified - Dear Valued Customer,

We are addressing a service disruption originating from one of our partners. This is causing two main issues for customers using bank transfer services:

1. Delayed Notifications for completed transactions.
2. Failing Name Enquiry Service.

We have notified the partner involved and are monitoring their resolution efforts closely.

Thank you for your patience. We will provide our next update shortly.

Affected Services:
Affected Markets: Nigeria
Nov 30, 14:02 UTC
Service Restored: Payout Delays (KENYA)
Resolved - Dear Valued Customer,

We are pleased to inform you that the intermittent issues with a key payout service in KENYA, resulting in delays for some fund transfers has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Nov 30, 07:15 UTC
Identified - Dear Valued Customer,

We are experiencing intermittent issues with a key payout service in KENYA, resulting in delays for some fund transfers.

The service provider has been notified and we are prioritizing a swift resolution.

Thank you for your understanding. Further updates will be posted here.

Affected Services:
Affected Markets: Kenya
Nov 30, 06:25 UTC
Service Restored: Payout Delays (KENYA)
Resolved - Dear Valued Customer,

We are pleased to inform you that the intermittent issues with a key payout service in KENYA, resulting in delays for some fund transfers has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Nov 30, 07:14 UTC
Identified - Dear Valued Customer,

We are experiencing intermittent issues with a key payout service in KENYA, resulting in delays for some fund transfers.

The service provider has been notified and we are prioritizing a swift resolution.

Thank you for your understanding. Further updates will be posted here.

Affected Services:
Affected Markets: Kenya
Nov 30, 06:25 UTC
Nov 29, 2025
Service Restored: Dynamic Account Generation (Nigeria)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption impacting our dynamic virtual account generation capability has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Nov 29, 20:51 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption impacting our dynamic virtual account generation capability. This issue originates from one of our providers in Nigeria.

Customers attempting to generate new accounts may experience failures or delays. Our technical team is actively working with our partner toward a resolution.

We apologize for the inconvenience and will provide an update shortly.

Affected Services:
Affected Markets: Nigeria
Nov 29, 06:48 UTC
Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025
Service Restored - Mobile Money Services (Ghana)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money collections and payouts in Ghana has been successfully resolved. Thank you for your patience and understanding.


Affected Services:
Affected Markets: Ghana
Nov 26, 21:26 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting Mobile Money collections and payouts in Ghana.

This issue is due to intermittent technical challenges from our partner. Our team is actively working with our partner to restore the service.

We apologize for any inconvenience caused and will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Ghana
Nov 26, 19:48 UTC
Service Restored: Intermittent Transaction Failures
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption impacting a subset of our payment processing in the US has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: US
Nov 26, 14:41 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption impacting a subset of our payment processing in the US. Transactions routed through a key external partner are experiencing timeouts and resulting in failures.

The provider responsible has been notified, and they are working on a resolution.

We apologize for any failed transactions and the inconvenience this causes. We will provide our next update as soon as new information is available from our partner.

Affected Services:
Affected Markets: US
Nov 24, 22:54 UTC
Service Restored: Card Collection Services (Nigeria)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption impacting our card payment collection services in Nigeria has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Nov 26, 14:39 UTC
Identified - Dear Valued Customer,

We are currently observing a service disruption impacting our card payment collection services in Nigeria.

We are actively working with our partner to resolve the cause of this issue.

We apologize for any inconvenience experienced and will provide an update as soon as more information is available.

Affected Services:
Affected Markets: Nigeria
Nov 26, 12:49 UTC
Nov 25, 2025
Urgent : Scheduled Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Nov 25, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 21:00 UTC
Scheduled - Dear Valued Customer,

We are conducting a proactive maintenance to upgrade a core component responsible for internal service communication. This activity is essential to prevent potential future issues related to service connectivity and stability.
The activity typically takes 5–10 minutes.
We anticipate minimal disruption, but users may experience brief, intermittent connectivity timeouts (less than 3 minutes) during the deployment window.
We appreciate your understanding as we take this necessary step to ensure the continued reliability of our platform.
Nov 25, 16:31 UTC
Service Restored: Kenya Collections Impacted
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption impacting our Collections via Kenyan Shilling (KES) has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Nov 25, 12:50 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption impacting our Collections via Kenyan Shilling (KES).

Our technical team is actively working with our partner toward a resolution.

We apologize for any collection delays this may cause. Further updates will be provided as soon as they are available.

Affected Services:
Affected Markets: Kenya
Nov 25, 12:19 UTC
Service Restored: Kenya Collections Impacted
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption impacting our Collections via Kenyan Shilling (KES) has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya
Nov 25, 12:50 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption impacting our Collections via Kenyan Shilling (KES).

Our technical team is actively working with our partner toward a resolution.

We apologize for any collection delays this may cause. Further updates will be provided as soon as they are available.

Affected Services:
Affected Markets: Kenya
Nov 25, 12:19 UTC
Nov 24, 2025
Service Restored: Mobile Money (Tanzania)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money transactions in Tanzania has been successfully resolved. We're monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Tanzania
Nov 24, 16:43 UTC
Identified - Dear Valued Customer,

We are currently investigating reports of service disruption affecting Mobile Money transactions in Tanzania. This specifically relates to transactions on the mobile money network.

Users may experience failed or delayed transactions.

We are actively working with our partner to restore service normalcy. We apologise for any inconvenience this may cause, and thank you for understanding. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Tanzania
Oct 29, 12:15 UTC
Service Restored: Mobile Money Collections (Uganda)
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting Mobile Money collections in Uganda has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Uganda
Nov 24, 16:04 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting Mobile Money collections in Uganda. This issue is external, originating with one of our service providers.

We have identified the issue and our technical team is actively working with the provider to resolve it.

We will share an update as soon as we have more information. We apologize for the inconvenience this is causing.

Affected Services:
Affected Markets: Uganda
Nov 12, 17:48 UTC
Service Restored: Mobile Money Collections & Payouts (Ghana)
Resolved - Dear Valued Customer,

We are pleased to inform you that the intermittent timeout issues affecting both Mobile Money Collections and Payouts in Ghana has been successfully resolved. We're monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ghana
Nov 24, 15:51 UTC
Identified - Dear Valued Customer,

We are currently experiencing intermittent timeout issues affecting both Mobile Money Collections and Payouts in Ghana.

This issue is external to our systems (partner related). Our technical teams are actively investigating the matter and working on a resolution with our partner.

We apologize for any inconvenience caused and appreciate your patience. We will provide an update as soon as more information is available.

Affected Services:
Affected Markets: Ghana
Nov 17, 19:57 UTC
Service Restored - Transaction Notification Delay
Resolved - Dear Valued Customer,

We are pleased to inform you that the service issue that is causing a delay in transaction notifications for some customers has been successfully resolved. We are monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Nov 24, 15:49 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service issue that is causing a delay in transaction notifications for some customers.

Transactions are processing normally, but the notifications may be delayed.

The external partner responsible for this component has been notified and is actively working on a resolution.

We will provide an update as soon as we have progress. We apologize for any inconvenience.

Affected Services:
Affected Markets: Nigeria
Nov 19, 09:42 UTC
Service Restored: Intermittent Transaction Notification Delays
Resolved - Dear Valued Customer,

We are pleased to inform you that the issue impacting the speed and delivery of transaction notifications has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Nov 24, 15:38 UTC
Identified - Dear Valued Customer,

We are currently investigating an issue impacting the speed and delivery of transaction notifications.

Customers may experience a delay in receiving confirmation alerts after completing a transaction.

This is being actively investigated by the technical team alongside our partner. We apologize for the inconvenience and appreciate your patience as we work to resolve this.

Affected Services:
Affected Markets: Nigeria
Nov 24, 12:07 UTC
Service Restored - Cameroon Mobile Money Payments
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption impacting our Mobile Money collections and payouts in Cameroon has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun
Nov 24, 10:26 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption impacting our Mobile Money collections and payouts in Cameroon.

This issue is affecting both the receipt and disbursement of funds within the region. Our technical team is actively investigating the cause with our external partners.

We apologize for any inconvenience this may cause and will share an update as soon as we have further information.

Affected Services:
Affected Markets: Cameroun
Nov 24, 07:47 UTC
Nov 23, 2025
Service Disruption: Uganda Mobile Money Collections
Resolved - Dear Valued Customer,

We are pleased to inform you that the issue affecting collections via mobile money service in Uganda has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Uganda
Nov 23, 05:27 UTC
Identified - Dear Valued Customer,

We are aware of a service interruption affecting collections via mobile money service in Uganda.

This disruption is currently under active investigation by our service provider.

We understand this causes inconvenience and thank you for your patience while we work to resolve this issue with our provider.

Affected Services:
Affected Markets: Uganda
Nov 22, 23:20 UTC
Nov 22, 2025
Service Restored: Intermittent Issue with Dynamic Account Generation
Resolved - Dear Valued Customer,

We are pleased to inform you that the service disruption affecting the generation of dynamic accounts with one of our partners, has been successfully resolved. Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria
Nov 22, 10:40 UTC
Identified - Dear Valued Customer,

We are experiencing a service disruption affecting the generation of dynamic accounts with one of our partners.

Our technical team is actively reviewing the issue to determine the scope and cause. We will provide an update as soon as we have more definitive information.

We apologize for any inconvenience this may cause.

Affected Services:
Affected Markets: Nigeria
Nov 22, 08:13 UTC
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